Respond to customer service requests related to mechanical issues with the domestic hot water or heating equipment of their equipment, and work alongside and assist other employees in completing assigned work orders Troubleshoot & repair mechanical heating equipment and their associated systems Troubleshoot & repair electrical wiring, relay logic, safety circuits, electronic boards for boilers and combustion failures Direct hands-on experience and working knowledge in troubleshooting steam, hot water boilers, burners (gas & oil), associated control systems, electrical combustion, heat pumps and associated piping systems Start-up & commission new replacement boiler systems including expansion tanks, pumps etc. Calibrate and adjust burner controls to obtain optimal boiler/burner performance Experience servicing and maintaining gas- and oil-fired burners Experience servicing and maintaining Atmospheric, Condensing and Scotch Marine Fire Tube Boilers Proficiency in boiler/burner controls including Honeywell, Fireye, Siemens Link-ageless, Power Flame, etc. Comprehension of commercial/industrial HVAC building systems such as operating controls, heating controls, oil to gas boiler conversions, boilers, pumps/motors, distributed cooling/heating, replace hot water heaters and radiators Perform boiler cleanings, as necessary Perform diagnostic operations to determine opportunities for improve heating system performance Perform preventive maintenance tasks and servicing of mechanical heating equipment and their associated systems Perform basic plumbing repairs related to heating equipment and fuel lines Perform tasks, report deficiencies, and maintain and complete daily records of labor and materials used during work tasks Continually communicate with supervisor(s) regarding any apparent operational deficiencies or system malfunctions Process paperwork including but not limited to work orders, inventory, and preventive maintenance forms Comply with all company policies and procedures 100% of the time Collect payments from customers Participate in any required job training and/or certifications and safety meetings Report to work as scheduled with minimal absenteeism or tardiness Minimum 3 years' experience in a similar position High school diploma or general education degree (GED) Clean Driver's License EEO/Drug Testing required prior to hiring Random ongoing drug testing required while employed Must be able to successfully complete a pre-functional evaluation Flexible work schedule, including 6 or 7 days a week, or extended hours, as necessary Geographical knowledge of NYC service area and map reading skills Possess a positive, can-do attitude MUST be team player Must perform any duties assigned in an emergency as determined by management Must be safety focused with an ability to demonstrate the safe operation of the assigned Company service vehicle Provide exceptional customer satisfaction on a daily basis while interacting with customers Possess a drive, determination, professionalism, and the desire to be a significant factor in growing our business Work safely and use safety equipment; be familiar with and adhere to EPA and OSHA policies Ensure that Company and Government safety, policy and regulatory standards are met and maintain zero preventable incidents Provide services and interact with customers to ensure that we provide all of our customers with the best possible satisfaction The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all-inclusive. Sit, stand, bend, kneel, crouch, and squat for prolonged periods of time and/or repeatedly over a required period of time. Ability to lift 50 pounds independently. Ability to climb 36-to-72-inch ladder or scaffold. Constantly work in severe outdoor weather conditions, with exposure to oil and/or fumes and theelements. Reach
