Adventure Readiness Specialist - Service

Rivian Automotive, LLC • Cincinnati, OH • 6h ago

About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As a seasonal Adventure Readiness Specialist, you are a critical part of the Rivian Service team
during our peak seasonal period, helping us provide seamless care that keeps owners focused
on their adventure and their Rivians ready for the journey ahead. During our seasonal surges in
delivery and service demand, you'll be on the front lines, helping our team navigate the high-volume peaks and ensure every owner's journey continues uninterrupted. This temporary role is also an exciting entry point, offering an expected 6-month, hands-on, rotational development experience that provides a comprehensive overview of our entire service operation. While this is a seasonal, temporary role, it will allow you to build skills that can prepare you for a potential future career as a Technician, Service Advisor, or Parts Advisor.
Responsibilities
This is a dynamic role where you will spend time learning and contributing across three key
areas:
Vehicle & Site Operations:
Receive, inspect, and process incoming vehicle inventory.
Maintain the quality and delivery readiness of our vehicles through washing, detailing, and charging.
Manage vehicle logistics, including lot organization, shuttling vehicles, and secure key management.
Maintain a clean, safe, and highly organized service center environment, adhering to 5S principles.
Service Production Support:
Assist technicians with basic vehicle repairs, focusing on Pre-Delivery Inspection (PDI) tasks and Express Lane work.
Learn to safely use basic hand tools and power tools under direct supervision.
Support the workshop by maintaining tool and equipment readiness.
Front-of-House & Parts Support:
Act as a friendly and professional first point of contact, assisting with greeting owners and creating a welcoming environment.
Shadow Service Advisors to learn how to document customer concerns and navigate our work order systems.
Assist the Parts team with receiving, stocking, and organizing parts, and fulfilling basic parts requests for technicians.
Training & Career Development
Participate in our TRAIL program-a guided path through hands-on learning, technical training, and professional growth.
Receive mentorship and on-the-job training across multiple service roles.
Complete Rivian Learning Network (RLN) modules.
Explore pathways into long-term roles like Service Technician, Service Advisor, or Parts Advisor.
Qualifications
High School Diploma or GED is required.
Experience in a hands-on environment is valued (e.g., retail, hospitality, warehousing, basic mechanical work). At least one year of direct automotive experience is preferred.
A strong desire to learn, a high degree of adaptability, and a passion for working with your hands.
Excellent communication and teamwork skills.
Must be at least 21 years old and possess a valid driver's license with no driving-related suspensions or revocation of Driver's License (within a 3-5 year period).
Ability to work a flexible 40-hour week, which may include varied shifts, weekends, and holidays. Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs).
Frequ

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