Front Desk Clerk

Crosswinds Casino • Park City, KS • 9h ago

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13409954

JOB TITLE: Front Desk Clerk

JOB PURPOSE - Responsible for providing superior guest satisfaction throughout hotel check in/out and all stages of a guests stay.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Attends to the guests needs such as check-in/check-outs,

reservations, and answering guest questions and needs.

Processes guest registrations, verifies method of payment, and

follows established credit-checking procedures.

Works closely with the housekeeping department in keeping room

status reports up to date and coordinates requests for maintenance and repair work.

Completes shift reports and maintains guest room key storage.

Maintains the highest level of confidentiality.

Communicates effectively with co-workers, management and guests.

Maintains a professional and courteous demeanor with guests at all

times, including during an unexpected situation or problem while trying to find a satisfactory solution.

Performs additional duties and responsibilities as assigned.

EDUCATION/EXPERIENCE/QUALIFICATIONS - High School diploma/GED or equivalent or a combination of education and experience. Hotel or hospitality industry or front desk experience preferred.

Thoroughly understands and adheres to proper credit, check-cashing

and cash-handling policies and procedures.

Must be reliable, punctual and collaborative with co-workers and

managers.

Maintain a professional demeanor in a high stress environment.

Has proper telephone etiquette.

Ability to work as directed by your supervisor, which may result in

being scheduled anytime during a 24 hour period, 365 days a year.

Ability to think quickly when resolving problems.

Must be able to push and lift weight up to 25lbs.

Ability to sit, walk or stand for prolonged periods of time as

required performing the assigned duties of this position.

Must be able to use hands, fingers or feel; and reach with arms or

hands to perform the assigned duties of this position.

Ability to work a flexible schedule based on business demands.

Ability to communicate effectively with co-workers, management and

guests.

Ability to read, write, and communicate using appropriate English

standards of language.

Ascend/descend flights of stairs to access hotel work and break

areas throughout work day.

**BACKGROUND - Employment is contingent upon the successful completion and approval of Justifacts background search.

BENEFITS**

Medical

Dental

Vision

401(k)

401(k) Matching

PTO

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule:

Holidays

Weekend availability

Application Question(s): Are you 21 years of age or older?

Education: High school or equivalent (Preferred)

Experience: Hotel/hospitality: 1 year (Preferred)

Work Location: One location Winds Hotel, Park City, KS 67147

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