Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
You'll lead a team of instructors dedicated to delivering best-in-class training experiences that empower frontline team members to thrive. In this role, you'll champion training delivery excellence through strategic planning, seamless coordination, and a relentless focus on continuous improvement. You'll collaborate across departments to align training with operational goals, support change initiatives, and elevate the customer experience-all while fostering a strong safety culture. If you're passionate about impactful instruction, operational readiness, and creating memorable learning moments, this is the role for you.
What you'll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Lead a team of instructors, providing coaching, performance feedback, and support to foster a positive and productive work environment.
Manage the delivery and logistics of instructor-led and virtual training programs across domestic hubs and field stations.
Oversee a structured qualification process to ensure instructors are certified and prepared to deliver assigned courses with consistency and excellence.
Develop and maintain training schedules that align with operational needs and support role readiness across operations.
Collaborate with cross-functional teams to implement training solutions that support business initiatives, including new technology, role transitions, and station openings.
Coordinate instructor participation in curriculum development and special projects to enhance training content and delivery.
Evaluate training delivery effectiveness and team efficiency using performance data and learner feedback to drive continuous improvement.
Champion innovation in training delivery by integrating emerging technologies, including AI-powered tools, to personalize learning, streamline logistics, and elevate the learner experience
All you'll need for success
Minimum Qualifications - Education & Prior Job Experience
Bachelor's Degree or equivalent experience in corporate training or adult education or relevant experience
3+ years of relevant experience
Preferred Qualifications - Education & Prior Job Experience
Airport Customer Care, Customer, Operations or Cargo knowledge and hands on experience
Previous experience managing and directing teams
Certified in professional facilitation through a recognized credential (e.g., IAF CPF or INIFAC Certified Facilitator), demonstrating expertise in leading effective training sessions and group learning experiences.
Skills, Licenses, and Certifications
Proven success in leading teams with kindness, accountability, and a commitment to professional development
Strong collaboration skills with the ability to drive results and solve problems independently
Excellent organizational, prioritization, and multi-tasking abilities with strong attention to detail
Intermediate or higher proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and SharePoint
Demonstrated ability to mentor, support, and develop others in a fast-paced training environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
