Manager, Credit & Collections

Versant Power • Bangor, ME • 6h ago

This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1271392

Be a part of the team that is transforming the power industry of northern and eastern Maine.

Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation.

We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone.

POSITION OVERVIEW:

The Manager of Credit and Collections oversees the credit risk and receivables management functions for the utilitys residential, commercial, and industrial customers. This role ensures timely revenue collection while maintaining regulatory compliance, customer satisfaction, and equitable access to utility services. The manager leads a team responsible for credit evaluations, billing dispute resolution, and collections strategies, with a strong focus on balancing financial performance and public service obligations.

JOB RESPONSIBILITIES:

Develop and enforce credit policies aligned with utility

regulations, customer assistance programs, and risk management goals.

Oversee credit assessments for new service applications and large

commercial/industrial accounts.

Manage collections processes, including payment arrangements,

disconnection procedures, and coordination with third-party collection agencies.

Ensure compliance with Public Utilities Commission (PUC) rules,

consumer protection laws, and internal service standards.

Collaborate with customer service, billing, legal, and regulatory

teams to resolve complex account issues and disputes.

Monitor and report on key metrics such as Days Sales Outstanding

(DSO), aging reports, and bad debt write-offs.

Lead initiatives to improve collections efficiency, including

automation, predictive analytics, and customer outreach strategies.

Supervise and develop a team of credit and collections employees,

fostering a culture of accountability and service excellence.

Performs other related duties as assigned including designated

duties associated with Storm/System Restoration

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