Title: Mgr New Construction Project Management and Support
Company: Tampa Electric Company
State and City: Florida - Tampa
Shift: 8 Hr. X 5 Days
POSITION CONCEPT
The Mgr New Construction Project Management and Support is responsible for providing leadership and supervision for Tampa Electric's New Construction Project Management (NCPM) and Support team that manages $10M annually of large residential, commercial, and industrial new construction projects. Responsible for developing strategically-focused metrics, creating and implementing procedures, and associated training for all team member to ensure quality customer service. Provide team members with the resources, training, coaching and leadership needed to satisfy our customers while balancing the interests of the company and its shareholders.
PRIMARY DUTIES AND RESPONSIBILITIES
Manage and lead the daily operations of the Project Managers and administrative resources needed to manage $10 million (per annum) of additions and changes to the electrical distribution system that serves new and existing customers. These activities involve the application of sound engineering practice, ensuring applicable codes, regulatory requirements, proper financials, and company standards are met and balanced with the goals and corporate objectives, and business needs. Develops departmental standards of performance, analyzes data and associated reports and makes changes necessary to ensure goals and objectives are met. Ensures employees are compliant with the standards, policies and procedures of the department and Tampa Electric Company.
Addresses customer and FPSC complaints from initial contact to problem resolution, involving company resources, such as assigned account representatives, as needed. Investigate and implement solutions. To mitigate customer complaints and ensure commercial projects meet customer timelines and needs while also ensuring the existing electrical system meets the TEC distribution reliability standards. Additionally, assist with claims investigations as needed.
Involve System Planning and Economic Development on projects related to future electrical system expansion and modifications and participate and provide consultation in major load additions and projects of unusual nature such as relay service. Monitor the service area construction program and act as project leader as assigned. Provide input for budgeting capital construction projects.
Conduct job hazard analyses and coach team members to ensure compliance with current safety procedures. Communicate safety expectations, recognize safety achievement and review safety statistics monthly. Support Safety Committee activities and Customer Experience Safety efforts.
Manage cost center overtime and capital specific budget; review and approve team member business expenses. Provide input to the service area's business plan and annual budget, including the tools, methods, and procedures. Identify, evaluate and develop new and existing technologies and strategies for process improvements, efficiencies and safety. Serve as back-up to leadership in his/her absence. Responsible for reviewing and approving all invoicing, expense reports, etc.
Based on strategic initiatives, establishes metrics and monitors the direction and targets of the NCPM team to ensure customers receive on-time delivery of new construction projects. Provides insight into digital platforms geared toward customer self-service (New Construction Portal) and efforts to drive efficiency and decrease project timelines. Provides and/or oversees all departmental training necessitated due to process changes, in addition to the technical training.
QUALIFICATIONS
Education
Required: Bachelor's degree in business, engineering or related field.
Preferred: Master's degree in business, engineering or related field.
Experience
Required: 8 years of utility customer service experience, including project management, utility conservation programs.
Supervisory Experience
Required: 4 years of team leadership and work coordination experience.
Preferred: Supervision of a multi-functional work team.
Knowledge/Skills/Abilities (KSA)
Preferred:
Demonstrated supervisory experience and trained in Selection for Excellence, Positive Discipline, EAP, Performance Review process.
Knowledge of Tampa Electric policies and procedures including SAP.
LEADERSHIP COMPETENCIES:
Speaks Up on Safety, Health & the Environment
Drives Operational Excellence for Customers
Develops People and Teams
Thinks Strategically & Exercises Sound Judgment
Takes Ownership & Acts with Integrity
Builds Collaborative Relationships
Cultivates Innovation & Embraces Change
WORKING CONDITIONS
Some weekend and extended hours beyond the normal work week (M-F, 8 a.m. to 5 p.m.) are required during public events and emergency conditions. Occasional travel may be required for training/conference opportunities, representation of company matters at the FPSC, etc.
PHYSICAL REQUIREMENTS
May be required to work in field conditions near energized electrical equipment, walk in rough terrain and lift objects up to 50 lbs., while wearing Fire Resistant clothing and Personal Protective Equipment as required per the Safe Work Practices manual.
TECO offers a competitive Benefits package!!
Competitive Salary 401k Savings plan w/ company matching Pension plan Paid time off Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Programs On-site Fitness Centers Bonus Plan and more!
STORM DUTY REQUIREMENTS ....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
Nearest Major Market: Tampa
Job Segment: Project Manager, Electrical, ERP, SAP, Technology, Engineering, Customer Service
