Customer Service Technician

Windstream Services II, LLC • Ashtabula, OH • 1w ago

About the Role:

Windstream's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do:

Install and repair residential and business communications services including telephone, internet, and video.

Train and work with tools and test equipment to provideservice of multiple different technologies and network designs.

Recommend products and services that resolve their communications needs.

Work in both buried and aerial plant requiring pole climbing and ladder skills.

Safely operate and maintain clean and organizedcompany service vehicle.

Work in both inside and outside environments.

Complete necessary safety training and follow safety standards and regulations.

You will report to the Manager of Local Operations

Do You Have?

Basic technology and math skills

Valid driver'slicense and safe driving record

Ability to distinguish colors in use of color-coded cable.

Ability to use equipment with maximum load capacity of 275lbs.

Ability to lift up to 50lbs, capable of working aloft.

Ability to successfully complete required safety

Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.

Ability to respond to after hour call-outs.

High School Degree or GED equivalent

Even Better:

Customer service or sale experience.

Certificationsor training directly related to the position.

Two-year technical degree in computers or electronics, or the equivalent in work experience.

Our Benefits:

Medical, Dental, Vision Insurance Plans

Identify Theft, Legal, Auto & Home and Pet Insurance

401K Plan

Health & Flexible Savings Account

Life and AD&D, Spousal Life, Child Life Insurance Plans

Educational Assistance Plan

Participation in Windstream's benefit plans by employees in bargaining units is subject to the terms of their collective bargaining agreement

About US:

Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

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