Academic Services Administrative Assistant
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How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
This position is part of the College of Engineering (CoE) Student Affairs team, which provides academic, financial, engagement, professional, and personal support to all students throughout the College. As a unit within the Office of Student Affairs, the Academic Services team supports the diverse, complex, and changing needs of Michigan Engineering. We ensure adherence to academic, university, and federal policies, preserve academic integrity, safeguard the security of academic records, and provide accessible services to our community. This is achieved through transparency, knowledgeable staff, and effective and efficient processes that ensure propriety, confidentiality, and accuracy. We foster collaboration, knowledge-sharing and best practices amongst our community, and support all engineering students.
The Academic Services Administrative Assistant provides support to the CoE Office of the Registrar's Office and to the Transfer Credit Evaluator. This role will support community members seeking assistance with academic records, including course and program modifications, general curriculum inquiries, as well as with external transfer credit processing, summaries, and inquiries.
Who We Are
Michigan Engineers are world-class educators, researchers, students and staff who strive to build a people-first future. As part of a top national public research institution, Michigan Engineering's mission is to provide scientific and technological leadership to the people of the world, develop intellectually curious and socially conscious minds, create collaborative solutions to societal problems, and promote an inclusive and innovative community of service for the common good.
Responsibilities*
Support the Academic Services and Office of Student Affairs by greeting and directing visitors, answering phone calls and emails, receiving and when needed scanning transcripts from international students, and overseeing walk-in traffic.
Provide administrative support to the CoE Curriculum Committee, including creating the agendas, providing meeting minutes, providing curriculum-related guidance as it relates to policies and procedures, maintaining curriculum documentation, sending messages to staff and faculty curriculum contacts using developed communication plan, and processing course approvals and program changes.
Provide general administrative support to CoE Registrar's Office by greeting visitors, managing email, phone calls and office mail and updating the CoE Bulletin as it relates to courses and programs.
Prepare/maintain student records and enforce the College's policies and procedures for both undergraduate and graduate students.
Review, assess, track, and process student external courses, test scores, and transcripts to determine academic credit and eligibility for the transfer of courses and credit hours toward degrees and specialized programs, including study abroad, for newly admitted and current undergraduate students. Post external courses and test credit to U-M student transcripts.
Support the maintenance of both domestic and international course equivalency databases.
Communicate and coordinate with faculty, department, representatives, students, and professionals at other schools and universities regarding the evaluation of external courses and application of transfer credit.
Participate in College committees, working groups, and strategic initiatives with particular focus on evaluating current transfer credit and curriculum systems and procedures for improvement.
Develop and manage communications on course selections and transferability of courses, including web content updates, updates to College Bulletin, and other methods of communicating current transfer policies and procedures.
Perform other duties as assigned to support the Office of Student Affairs.
Required Qualifications*
An associate's degree in education, business administration, management, social science, or related field, or combination of education and experience will be considered
2-4 years in progressively responsible office experience, demonstrating administrative capabilities and skills or equivalent work experience
Proficiency with various technologies, including Microsoft Office products, including familiarity with Excel, Adobe, and Google Workspace
Excellent communication, interpersonal, and organizational skills
Demonstrated ability to work well within a team as well as independently
Demonstrated organizational and time management skills, including ability to prioritize multiple projects simultaneously and successfully meet deadlines
Desired Qualifications*
Experience in an admissions office, student service office, or other academic service unit
Proficiency in university systems such as Oracle Peoplesoft (MPathways) or similar tools
Knowledge of University policies, higher education, curriculum, or transfer credit articulation
Work Locations
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modeshere (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) . For this position, the anticipated number of days in office is approximately 3-4 days per week, with the remainder being remote.
Union Affiliation
This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Detail
Job Opening ID
270419
Working Title
Academic Services Administrative Assistant
Job Title
Student Admin Asst Inter
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
College Engineering
Department
CoE Office of Student Affairs
Posting Begin/End Date
10/31/2025 - 11/14/2025
Salary
$50,000.00 - $55,000.00
Career Interest
Academic & Student Services
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