Retail Assistant Branch Manager

Woodforest National Bank • Gastonia, NC • 15h ago

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part ofone ofthe largest employee-owned banks in the country!

The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Key Responsibilities:

Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.

Must be a "Keeper of the Woodforest Culture" and possess the ability to create energy around Retail objectives and initiatives.

Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling.

Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.

Embrace and leads a technology driven customer experience.

Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.

Inspire and coach team members to reach their full potential and act as a positive role model.

Demonstrate flexibility to perform every other duty as assigned.

Other Responsibilities:

Exhibit operational excellence through diligent adherence to policies and procedures.

Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.

Practice branch security procedures and protect customer confidentiality and privacy.

Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.

Practice prudent expense management.

Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.

Competencies Required:

Must be proactive when seeking business outside of the branch.

Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.

Must be open to direct coaching and feedback.

Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.

Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.

Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.

Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.

Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.

Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Minimum Qualifications/Experience: · 3 years of relevant and transferrable sales and/or customer service experience: OR an Associate's degree and 2 years of relevant and transferrable sales and/or customer service experience; OR a Bachelor's degree and 1 year of relevant and transferrable sales and/or customer service experience. · Demonstrable leadership ability and experience. Prior supervisory experience is helpful. · Previous instore banking experience is preferred, but not required. · Must be positive and engaging.

Formal Education & Certification: · High School Diploma or equivalent required.

Work Status: · Full-Time.

Supervisory Responsibility: · Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.

Travel: · Up to 25% or more outside of branch or as needed by customer.

Working Conditions: · Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.

Job: *Branch Banking

Organization: *North Carolina

Title: Retail Assistant Branch Manager

Location: North Carolina-Gastonia

Requisition ID: 070254

Similar Jobs

Commercial Support Specialist - Credit Delivery

Fifth Third Bank, N.A. • Charlotte, NC • 4h ago

Retail & Hospitality

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs business support, analy...

4h ago

Go to Apply

Analyst I - Tech Delivery - Year Up

Bank of America • Charlotte, NC • 4h ago

Retail & Hospitality

Analyst I - Tech Delivery - Year Up Charlotte, North Carolina;Charlotte, North Carolina; Richmond, Virginia; Plano, Texas; Pennington, New Jersey; Charlotte, North Carolina To proceed with your application, you must be a...

4h ago

Go to Apply

Housekeeper

Drury Hotels • Charlotte, NC • 14h ago

Retail & Hospitality

Property Location:8925 Red Oak Blvd. - Charlotte, North Carolina 28217You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do ma...

14h ago

Go to Apply

Night Auditor

Marriott • Charlotte, NC • 1d ago

Retail & Hospitality

Additional Information Overnight shift, free parking & meals Job Number 25174680 Job Category Rooms & Guest Services Operations Location Renaissance Charlotte SouthPark Hotel, 5501 Carnegie Blvd, Charlotte, North...

1d ago

Go to Apply

Dishwasher - The Westin Charlotte

Marriott • Charlotte, NC • 1d ago

Retail & Hospitality

Additional Information Job Number 25174803 Job Category Food and Beverage & Culinary Location The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States, 28202VIEW ON MAP ( https://www.google.co...

1d ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Gastonia, NC • 1d ago

Retail & Hospitality

170696BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

1d ago

Go to Apply

(Tire & Lube Tech) Automotive General Service Technician

Monro Muffler/Brake • Charlotte, NC • 1d ago

Retail & Hospitality

Monro's family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and e...

1d ago

Go to Apply

Sales Merchandiser

Anderson Merchandisers • Charlotte, NC • 1d ago

Retail & Hospitality

WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you! Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Di...

1d ago

Go to Apply

Experienced Cook - Dogwood Restaurant

Marriott • Charlotte, NC • 2d ago

Retail & Hospitality

Additional Information Job Number 25174800 Job Category Food and Beverage & Culinary Location The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States, 28202VIEW ON MAP ( https://www.google.co...

2d ago

Go to Apply

Retail Merchandiser Lead

Anderson Merchandisers • Charlotte, NC • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.