35050BR
Position Title:
General Liability Attorney Rep Claims Specialist, Risk Mgmt - Lakeland
Department:
Risk Management
Location:
Lakeland, FL
Description:
The purpose of this position is to primarily adjust non-litigated general liability and fleet claims with both non represented customers and attorneys. This role includes gathering evidence, analyzing facts, investigating, using sound judgement for both non-litigated attorney represented claims and customer claims to determine Publix's liability exposure. The primary function is communicating directly with customers and attorneys, of Publix's liability assessment and directly negotiating settlements on low to mid-level general liability and fleet claims to contain financial exposure. This position is also responsible for preliminarily identifying subrogation opportunities and appropriately referring claims to third parties with potential liability exposure when appropriate or escalating the subrogation or tender issue to a Supervisor. There are approximately 21,000 events reported annually. Of those 21,000 events, approximately 8,100 become claims. The Claims Specialist II also exclusively handles Fleet, CQA, QRE and Crime and Casualty events regardless of whether they escalate to a claim. Customer claims cost $2,200 to resolve on average. Attorney-represented claims duration is 13 months on average and cost $35,000 to resolve. Total inventory of active GL claims fluctuates between 2,500 - 2,800 with approximately 1,200 of the total open claims in litigation in all states that Publix does business. Each associate will process approximately 250 new attorney-represented claims a year while working a desk of approximately 175 active customer incidents.
The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.
Responsibilities include:
analyzing, investigating, and adjusting asserted non-attorney represented customer claims and attorney represented customer claims to a resolution
for evaluating and completing potential risk transfer referrals and overseeing the administrative functions involved in the resolution of non-attorney represented customers claims and resolution of claim subrogation against third parties
review and analysis of the demand package received from opposing counsel and the negotiation/settlement of claims when appropriate, complying with federally mandated Medicare reporting on settled claims
developing an action plan for effectively managing low value (below $50,000) litigated claims during handling process
identifying specific @types of liability claims that may be suspicious, repetitive in cause, of a sensitive nature, or claims representing heightened financial exposure to Publix
Req ID:
35050BR
Hours of Work:
8:00am - 5:00pm, Hybrid Schedule
Facility:
Lak Publix Corporate Office B003
State:
Florida
Frequency of Pay:
Monthly
Minimum Base Pay:
4,910
Additional Information:
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Address:
3300 Publix Corporate Parkway
Potential Annual Pay with Bonus:
63,830 - 95,810
City:
Lakeland
Year End Bonus:
As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Maximum Base Pay:
7,370
Required Qualifications:
High School diploma or equivalent experience (if applicable)
2 years of liability claims handling experience
ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in
knowledge of principals of general liability including familiarity with concepts of legal negligence and notice
knowledge of general insurance adjusting procedures, rules, and ethics
the ability to work effectively without close supervision or guidance.
the ability to work productively and effectively when faced with stressful work situations and time pressures
the ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
the ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
the ability to effectively resolve problems; identify and analyze key information from multiple sources; determine the root causes and find solutions to eliminate them; proactively anticipate potential problems and implement or modify systems to prevent their occurrence
the ability to see and understand the bigger picture of what the organization is, where it needs to go, and how it will get there
the ability to develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors
the ability to create an environment in which a positive and professional service orientation is evident to internal customers
proficiency in developing win-win situations and solutions between the company, vendors/suppliers, and other parties; proficiency in working with others to reach a final decision; proficiency in persuading and influencing decisions and tactics of others to achieve maximum benefit to the company; proficiency in influencing others to accept offers, ideas, et
the ability to manage and resolve conflict or disputes between individuals
the ability to use "active listening" techniques to ensure the understanding of information provided by the speaker and display interest in the topic discussed
the ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
the ability to prepare clear, accurate, understandable, and professional written text in English, using appropriate level of detail for the intended audience, and following the basic rules of spelling, grammar, and punctuation to convey information
basic skill level in Microsoft Word and Excel
availability to take day trips or local travel as business needs require
availability to work weekends as business needs require
availability to wok extended hours as business needs require
Preferred Qualifications:
Bachelor's degree in any discipline
3 years of liability claims handling experience
actively holds Florida All Lines Adjuster's License
knowledge of legal issues and burden of proof relating to GL and Auto negligence in all states Publix operates in
knowledge of legal issues and evidentiary standards relating to damages in all states Publix operates in
knowledge of risk transfer and notice obligations relating to same
knowledge of civil procedure in all states Publix operates in
intermediate skill level in Microsoft Word, Excel and PowerPoint
basic skill level in Risk Management Claims System and Medicare Reporting System
Zip Code:
33811-3311
Benefits Information:
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits - Jobs (publix.com) (https://jobs-beta.publix.com/benefits/)
