Customer Service Account Manager

Eaton Corporation • Jackson, MI • 6h ago

Eaton's Aerospace Division is currently seeking a Customer Service Account Manager to join our team! This position is a Hybrid position based at our Jackson, MI facility.

The expected annual salary range for this role is $67500.0 - $99000.0 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc. Execute the contractual terms through collaboration with pricings/sales for compliance. Develop an internal support plan to meet all customer performance expectations and requirements. Manage all performance measurements to optimize the customer's perceptions. This includes customer scorecard review, resolving variances, and distribution of customer metrics throughout the organization; pursue customer supplier awards and coordinate internally. Support Order Management to ensure accurate and timely order processing, quote submittal, and return material processing. Maintain knowledge and train others to navigate and manage customer websites and web based portals to assure the most efficient processes are deployed to maximize customer satisfaction. Negotiate and manage changes in customer demand to ensure accurate flow down in support of on time delivery and sales, inventory, and operations planning (SIOP) initiatives. Manage Customer Service responsible activities for PRO Launch projects and participate in Integrated Program Team meetings to ensure a smooth transition from new program development to full rate production. Support Accounts Receivable team as related to contested invoices and days sales outstanding (DSO) metric. Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews etc., as applicable. Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc. Execute the contractual terms through collaboration with pricings/sales for compliance. Develop an internal support plan to meet all customer performance expectations and requirements. Manage all performance measurements to optimize the customer's perceptions. Includes customer scorecard review, resolving variances, and distribution of customer metrics throughout the organization. Pursue customer supplier awards and coordinate internally. Support Order Management to ensure accurate and timely order processing, quote submittal, and return material processing. Maintain knowledge and train others to navigate and manage customer websites and web based portals to assure the most efficient processes are deployed to maximize customer satisfaction.

Qualifications:

Required (Basic) Qualifications:

High School Diploma or GED from an accredited institution.

Minimum of three (3) years experience in Customer Service or Sales.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

No relocation benefit is being offered for this position. Only candidates that currently reside within the immediate geographical area of 50 miles of Jackson MI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Must be able to work in the United States without corporate sponsorship now and within the future

Preferred Qualifications:

Bachelor's degree from an accredited institution.

Strong competency in Microsoft Office programs, particularly Outlook, Excel and Word.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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