Analyst, Smartsheet Success

LSNE Contract Manufacturing • Philadelphia, PA • 12h ago

Reference #: JR115735 Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Summary of Objective:

The Smartsheet Success Analyst will be responsible for designing, building, and maintaining Smartsheet solutions that enhance operational efficiency and support digital transformation initiatives. This role will work closely with the Smartsheet Program Manager to implement scalable solutions, provide end-user support, and ensure alignment with business objectives across departments. In addition to Smartsheet expertise, the Smartsheet Success Manager will support Power BI by guiding and managing acceptable use cases, ensuring data governance, maintain related work instructions and SOPs to reflect updates in reporting processes and tool usage.

Essential Duties and Responsibilities:

Solution Development & Configuration

Build and maintain Smartsheet workspaces, sheets, forms, reports, and dashboards. Develop Smartsheet automated workflows using Control Center, Data Shuttle, Dynamic View, and Pivot Tables. Translate business requirements into scalable solutions. Build and support Power BI dashboards and assist with troubleshooting of items in this tool as needed.

User Support & Training

Serve as the first line of support for Smartsheet users, troubleshooting issues and resolving access problems. Ensure Smartsheet automations and workflows are functioning as expected. Conduct onboarding and training sessions for new users and teams. Host engagement sessions to promote new features and best practices. System Administration Manage user licenses, permissions, and workspace configurations. Monitor system usage and ensure compliance with internal governance policies. Archive and manage lifecycle of Smartsheet assets per retention guidelines.

Documentation & Process Improvement

Create and maintain user guides, SOPs, and training materials. Identify opportunities to streamline manual processes and reduce redundancy. Collaborate with stakeholders to harmonize tools and optimize workflows.

Collaboration & Reporting

Work cross-functionally with IT, operations, and business teams to gather requirements. Develop metrics and dashboards to track adoption, efficiency gains, and performance. Participate in quarterly reviews and contribute to roadmap planning.

Other

This position may require overtime and/or weekend work. Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. Attendance to work is an essential function of this position Performs other duties as assigned by Manager/Supervisor.

Qualifications:

2+ years of hands-on experience with Smartsheet, including advanced features. Strong understanding of Smartsheet Control Center, Data Shuttle, Dynamic View, and dashboard creation. Experience in user support, training, and documentation. Familiarity with compliance and data governance principles. Excellent communication and problem-solving skills. College Level Mathematical Skills Preferred: Ability to work independently and/or as part of a team. Ability to display excellent time management skills. Ability to hold oneself in a professional manner.

Ability to identify and resolve problems in a timely manner.

LI-EK1

Join us and be part of building the bridge between life changing therapies and patients. Let's talk future

Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.

LSNE is an EEO/AA Employer and all qualified applicants will receive consideration for employment without regard to, their race, color, religion, sex, age, national origin, ancestry, sexual orientation, gender identity, disability, protected genetic information, protected veteran status, military service, or other protected status. The Company's EEO policy, as well as its affirmative action obligations, include the full and complete support of The Company.

Similar Jobs

Account Executive - Eastern PA and NJ

Fortive Corporation • Philadelphia, PA • 1h ago

Sales & Marketing

POSITION OVERVIEW We are currently seeking a top-performing Account Executive sales professional to grow sales in our Eastern PA, New Jersey Region. The position is home office based and must be located within the territ...

1h ago

Go to Apply

Actuaries

Cigna HLIC • Philadelphia, PA • 1h ago

Perform actuarial research and develop actuarial assumptions for global healthcare insurance company. Develop and maintain profit studies, pricing strategies and policies. Support preparation of financial forecasts to ac...

1h ago

Go to Apply

Adult Live-In Caregiver / Home Health Aide

BAYADA Home Health Care • Langhorne, PA • 2h ago

Hospital & Medical

Work in your neighborhood and give back to your community. BAYADA Home Health Care has an immediate need for Live-In Caregivers / Home Health Aides to care for our clients. As a member of our home care team, you will be...

2h ago

Go to Apply

Administrative Coordinator

Robert Half • Philadelphia, PA • 2h ago

Management & Administrative

Description We are looking for an organized and detail-oriented Administrative Coordinator to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will support a behavioral health...

2h ago

Go to Apply

Customer Service Associate

Wawa, Inc. • Lansdale, PA • 3h ago

Management & Administrative

As a Customer Service Associate (CSA) you are the friendly face that puts the 'Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people...

3h ago

Go to Apply

Customer Service Associate

Wawa, Inc. • Upper Darby, PA • 3h ago

Management & Administrative

3h ago

Go to Apply

Store Customer Service Specialist

Sherwin-Williams Company • Southampton, PA • 3h ago

Retail & Hospitality

Reference #: 2541590 This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sh...

3h ago

Go to Apply

Construction Inspectors (remote Site Locations)

Greenman-Pedersen, Inc. • Philadelphia, PA • 3h ago

Trucking & Construction

Job Preview GPI offers excellent benefits, including a 401(k) plan, ESOP, medical/dental/vision plans, paid time off, and more. GPI is an equal-opportunity employer. All qualified applicants will receive consideration fo...

3h ago

Go to Apply

Customer Service Representative- Bristol

Penn Community Bank • Bristol, PA • 3h ago

Management & Administrative

Customer Service Representative- Bristol Job Locations US-PA-Bristol Job ID 2025-1895 of Openings 1 Category Retail Network Overview To promote a positive image of the Bank through sale of appropriate products and servic...

3h ago

Go to Apply

Physical Therapist, Home Health

BAYADA Home Health Care • Levittown, PA • 3h ago

Hospital & Medical

$5,000 Sign on Bonus! When you know Home is the future of Healthcare Jefferson Health at Home by BAYADA was founded on the principle that healthcare gets better when people get better care at home - the place where they...

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.