Service Center Manager

AFC Industries • Reno, NV • 1w ago

Job Description

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Service Center Manager - Reno, NV

The Service Center Manager, reporting to the Regional Vice President. Activities and responsibilities of the Service Center Manager include:

Maintain a safe and productive branch

Maintain the branch and all branch equipment including cleanliness to achieve 5S compliance

Provide leadership for all warehouse, VMI program, route delivery, quality, quotations, and customer service operations

Oversee writing of procedures, training, and audits necessary to maintain effective and efficient operations within the boundaries of corporate policy and all quality systems registrations

Lead and/or facilitate operational continuous improvement projects to ensure year over year improvements are achieved. Direct divisional project idea generation, project & result planning, tracking, kaizen, etc.

Make sure that all orders released for shipment are filled on time

Ensure the quality of our product by adhering the ISO operational procedures

Supervise all receiving, shipping, and kitting (if applicable) personnel for all shifts

Consolidate inventory to make efficient use of storage space

Report all warehouse hours, vacation time, & PTO to HR manager

Coordinate workload with Sales department for holidays and changes in customer demand

Assist upper management in developing, interpreting, and implementing company policies and procedures

Responsible for employee conformance to established practices

Direct warehousing of goods, equipment, and supplies

Confer with department heads to ensure coordination of warehouse activities

Responsible for training new employees

Develop, track, and report warehouse Key Performance Indicators (KPIs) in staff meetings and as requested

Coordinate all returns with Purchasing department and QC department

Maintain and manage order and workflow within ERP

Manage open order flow

Expedite and facilitate special delivery requirements

Contract review

Provide samples and technical assistance

Maintain customer contract database

Manage quote process as applicable

Prepare and submit formal quotation directly to customer or provide to outside sales for presentation to customer

Maintain quote log as requested

Work with TSM to support and develop assigned customers by seeking new sales opportunities within the account

Assist with preparation and presentation, as needed, of account SBR

All other duties as assigned.

Professional Experience Requirements

Education:

Bachelor's degree or equivalent work experience

Work Experience :

Minimum of three years of operations and/or sales management experience in a supervisory capacity

Minimum of three years of experience with VMI, Kanban, or other inventory system requiring a triggered replenishment from a warehouse infrastructure

Experience working within an ISO, TS, or equivalent Quality Management System

Experience with fasteners and fastener quality standards strongly preferred

Good Driving Record with Valid Driver's License and ability to Pass Physical Examination Requirements

Professional Skills:

Strong understanding of LEAN, DMAIC, PDCA, and Kaizen methodologies

Comfortable using Excel and Word at an intermediate level

Ability to effectively interact at all levels of customer, supplier, and company organizations

Strong communication, problem solving, and organizational skills

Ability to handle all essential warehouse duties, including driving a forklift, lifting to 50 lbs., and using a handheld scanner

Position: Full-time

Targeted Salary: $90-110K

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Go to Apply

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