Restaurant and Catering FOH Supervisor

Commander, Navy Installations • Annapolis, MD • 22h ago

Summary The Retail Dining Front of the House Supervisor supervises day-of a la carte operations, which includes on-site FOH staff, set-up, execution, and tear down of the operation/event. The Retail Dining FOH Supervisor stays in contact with the host (on-site contact) and/or member/guest to ensure the highest guest satisfaction possible. All duties are to be performed in accordance with applicable laws and regulations, as well as NABSD Retail Dining and Hospitality policies, practices and procedures. Responsibilities - Execute day-to-day operations for designated la carte locations according to Retail Dining FOH Manager specification, and location specific SOPs. Execute banquet events according to Banquet Event Order specifications. - Oversee/prepare staff assignments to include set-up, service, tear-down and side work. Confirms all FOH service staff are in proper uniform, presenting a clean and professional image. - Communicate with Managers, kitchen, logistics, and inventory staff to coordinate execution according to specifications. Confirms reservations for The Alley restaurant and Member featured events as needed; Communicates floor plans (setup of tables, chairs, linens, table settings, glassware, etc.) and ensure room preparation is accurate. - Acknowledge, greet, and thank all members and guests, and ensure client satisfaction by communicating with the members/guests throughout the day. Maintains customer satisfaction by investigating and resolving complaints regarding food and beverage quality and/or service. Resolve guest complaints within scope of authority; otherwise refer the matter to appropriate management for resolution. - Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, utensil quality and placement; monitoring customer facing chill boxes, merchandisers, and condiment counters; monitoring food presentation and service. Assist FOH/BOH staff by refilling drinks, delivering food, bussing tables, bar support, barista support, etc. - Settle cash bars, manage revenue, and manage inventory by properly completing banquet post-function reports, bar inventory sheets, and a la carte inventory sheet (in accordance with SOPs) at the conclusion of the event and submit to Catering Account Executive or Inventory Specialist. - Adhere to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Must understand and be able to train on alcohol awareness procedures such as proper pouring, accountability and proper cut off procedures. Must be C.A.R.E Trained. - Maintains safe, secure, legal, and healthy work environment by following, and enforcing sanitation, quality of food preparation and service standards and procedures; conforming to the regulations of the alcoholic beverage commission. Requirements Conditions of Employment Qualifications KNOWLEDGE, SKILLS and ABILITIES (KSAs) requirements for this position are as follows: ** Your application must include narratives for each KSA, using specific examples to demonstrate your qualifications and experience. 1. Incumbent must meet one of the following requirements: successfully completed five (5) years of education beyond high school; OR possess four (4) years of specialized experience in the catering or hospitality industry; OR have one (1) year of specialized experience equivalent to the GS-5 or NF-3 level in the Federal service. Education in Hotel and Restaurant Management or a closely related field is preferred. 2. Demonstrated ability to lead and supervise a diverse workforce. Experience planning, managing, or supervising catered events is preferred. 3. Proven excellence in customer service and hospitality management; comprehensive knowledge of food and beverage preparation, industry service standards, guest relations, and etiquette. 4. Must be self-motivated and capable of working independently. Strong organizational and communication skills, with a keen attention to detail, are required. Education Additional Information Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Please be advised that applications received after Noon on the closing date listed above will not be considered. Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of said requirements. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. All selections are contingent on obtaining satisfactory employment reference checks. We are an E-Verify participant. Please be informed that applicants will be required to submit a federal government background check. As a condition of employment, the selectee will be required to participate in direct deposit as specified in the negotiated agreement. Occupants of this position must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.

Similar Jobs

Event Sales Manager, Hotel Services - Baltimore Marriott Waterfront

Encore • Baltimore, MD • 12h ago

Retail & Hospitality

Position Overview The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experien...

12h ago

Go to Apply

Assistant Food and Beverage Operations Manager

Marriott • Baltimore, MD • 1d ago

Retail & Hospitality

Additional Information Job Number 25175366 Job Category Food and Beverage & Culinary Location Baltimore Marriott Waterfront, 700 Aliceanna Street, Baltimore, Maryland, United States, 21202VIEW ON MAP ( https://www.go...

1d ago

Go to Apply

Electrical Maintenance Technician

Aerotek • Jessup, MD • 1d ago

Retail & Hospitality

Job Title: Electrical Maintenance Technician Job Description In this role, you will be responsible for installing and repairing electrical systems, apparatus, and components of machinery and equipment. You will follow el...

1d ago

Go to Apply

Retail Salesperson

Bridgestone Americas • Glen Burnie, MD • 1d ago

Retail & Hospitality

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

1d ago

Go to Apply

Retail Technician

Clean Harbors • Laurel, MD • 1d ago

Retail & Hospitality

Clean Harbors in Laurel, MD is seeking a Class B Driver (Retail Technician) to provide comprehensive environmental services including collection and disposal of damaged, discarded, or recalled products; recycling of ligh...

1d ago

Go to Apply

Warehouse Team Member

Kohler Co. • Baltimore, MD • 2d ago

Retail & Hospitality

Warehouse Team Member Location : Onsite - Baltimore, MD Competitive Compensation : Starting at $21.00 - $23.00 per hour, depending on experience and qualifications. Shift : Monday - Friday, 7 AM - 3:30 PM (hours may vary...

2d ago

Go to Apply

Retail Security Operations Account Manager

Allied Universal • Annapolis, MD • 2d ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

2d ago

Go to Apply

Front Desk Receptionist-Administrative Assistant

Genesis Healthcare • Baltimore, MD • 3d ago

Retail & Hospitality

Overview Franklin Woods is seeking a full time Front Desk Receptionist-Administrative Assistant to join their team! At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-qua...

3d ago

Go to Apply

Wireless Retail Sales Associate - W1893

OSL Retail Services • Bowie, MD • 3d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $17/hour base pay and uncapped commission! Employees earn $19/hour just hitting minimum expectations and top performers...

3d ago

Go to Apply

Maintenance/Manufacturing Technician

Latitude Inc • Baltimore, MD • 3d ago

Retail & Hospitality

Job Summary: We are seeking a skilled Maintenance Technician with experience in the manufacturing industry to join our team. The ideal candidate will be responsible for performing routine maintenance, troubleshooting, an...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.