Product Operations Manager

Coforma LLC • North Bethesda, MD • 6h ago

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Role Overview

Your responsibilities in this role will be broad and will evolve over time, but initially they'll be centered on a few key areas such as:

:::

Product and Market Operations:

Gather and analyze customer and stakeholder requirements to ensure innovations solve real-world problems, driving usability, market relevance, and clear product-market fit

Support the creation and maintenance of the product roadmap, ensuring development efforts align with strategic goals

Establish and manage feedback loops, including customer engagement and satisfaction surveys, to inform product improvements

Go-to-Market and Strategy:
technical innovations into compelling, customer-ready narratives and demonstrations to position solutions for both commercial and public sector adoption in collaboration with Marketing and Communications teams

Lead the creation of white papers and strategic proposals to secure early buy-in, funding, and partnerships for lab initiatives in collaboration with Growth teams

Conduct market research and SWOT analyses to provide critical insights for product strategy and business development

Project and Process Management:
Manage project schedules, analyze potential risks, and implement mitigation strategies to ensure projects are delivered on time and within scope

Identify inefficiencies in our early processes and proactively design, implement, and document streamlined workflows to improve efficiency and collaboration

Manage scope creep by coordinating with team leadership as new discoveries are made during the development lifecycle

Compliance and Operational Readiness:
Partner with security, legal, and engineering to operationalize compliance requirements (e.g., SOC 2, HIPAA, CCPA/CPRA, GDPR) into product workflows

Drive operational readiness of products for enterprise and government markets by integrating compliance, security, and risk expectations into product roadmaps

Ensure product teams are prepared for audits and contractual obligations and that products meet certification and due diligence requirements early, enabling faster procurement cycles and expanding eligibility for new markets

Process and Knowledge Management:
Identify inefficiencies in our early processes and proactively design, implement, and document streamlined workflows to improve efficiency and collaboration

Establish reusable processes, playbooks, styleguides, and knowledge repositories that scale workflows efficiently

In Your First 30 Days, You Will:
Build relationships with the CINO, Product Engineers, Platform Engineers, Design, and Growth teams to understand priorities and experimentation thesis

Define what Product Operations means within our innovation lab (scope, boundaries, value proposition internally and externally)

Establish the foundational operating model for the innovation lab from the ground up, defining how ideas are captured, evaluated, and moved into experimentation

Stand up lightweight systems for coordination: decision logs, experiment tracker, roadmap template, and communication rhythm

Identify core compliance and procurement requirements (SOC 2, HIPAA, government acquisition) and map them into the early operating assumptions

Begin building the first version of a reusable playbook for the product lifecycle inside the innovation lab

After 60 Days:
Establish mechanisms for collecting market and user signals (discovery interviews, concept testing, early partner engagement)

Develop initial go-to-market positioning and messaging artifacts (one-pager, concept deck, narrative brief) in coordination with the Marketing and Growth teams

Integrate compliance and risk readiness into product workflows early to prevent downstream blockers

Proto@type feedback loops for continuous learning (customer signals, usage assumptions, stakeholder validation)

Launch the first internal proto@type or simulationsomething clickable, testable, or demonstrable, even if limited in scope

Set up tracking for key questions: Are we building the right thing? Are we building it the right way? Should we scale or pivot?

After 90 Days:
Deliver a fully operating product development rhythm with clear roles, decision-making paths, and measurable outcomes

Deliver the first public-facing or partner-facing proto@type or MVP actively being used for feedback, testing, or pilot validation

Show early leading indicators of product-market traction (validated problem statements, pilot interest, stakeholder momentum)

Finalize v1 of the Product Operations Playbook that documents how proto@types will consistently move from concept MVP market test and will scale as new teams and products are added to co:labs

Who You Are and What Youve Done:
Minimum of 5 years of experience in Product Operations, preferably in a start-up environment

Strategic communicator who can translate complex technical concepts into clear, persuasive narratives for proposals, white papers, and customer presentations

Track record of optimizing processes and building and implementing streamlined systems that increase efficiency and effectiveness and create order and structure

Compliance-driven and proficient at analyzing complex requirements, determining project needs, and ensuring all outputs are meticulously compliant, on time, and within budget

Strong organization and prioritization skills and able to effortlessly manage simultaneous business-critical projects, ensuring nothing falls through the cracks

Adaptable leader who is adept at leading and collaborating with cross-functional, remote teams, bringing a cooperative and communicative approach to achieving shared goals

Full-time resident of the contiguous United States

(must be legally authorized to work in the US now and in the future without sponsorship)

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