Operations Manager
We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customer's needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We've been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team - your professional home awaits you at Wayfair!
What You'll Do
You will develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the Warehousing (FC) productivity. You'll command a strong senior presence, and build a team of high performing Operations Managers.
Partner closely with a variety of groups company- wide, including transportation, data integration, warehousing, inventory planning, engineering and others to coordinate cross functional projects.
Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
Contribute to the development of new tools, processes and technology which make our teams more efficient and effective.
Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
You'll manage, coach, develop team of Operations Managers.
Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.
You'll establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
Regularly communicate performance trends and improvements to senior management and leadership
What You'll Need
A Bachelor's Degree or a strong degree of operational experience in a similar role.
5-10+ years of e-commerce, supply chain, operations, or management consulting experience
Articulate and persuasive communication skills, both written and verbal
Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company.
Able to hit the ground running - a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately.
Demonstrated senior presence, recognized as an effective manager. Adept at communicating up and down and at pivoting approach depending on the audience's needs. Experience managing others preferred
Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.
Innovative and creative problem-solving skills - dissect and determine root causes of problems, and implement solutions
A track record of taking on big challenges and delivering despite obstacles and limited resources
Experience in business and data analytics, Excel, SQL
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information
Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
