Apple Operations Manager

Zones LLC • Auburn, WA • 18h ago

Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Apple Operations Manager will act as the primary point of contact for day-to-day administration of Zones' Apple channel program and is responsible for executing the Business Plan, driving opportunities, managing pipeline, and administering systems and processes.
This role works cross-departmentally with Zones Digital (IT), Finance, Supply Chain, Zones Pre-Sales, Service Delivery, TSC, and Marketing teams to act as the liaison for all Apple Operations.
The Apple Operations Manager role will require developing exceptionally strong and transparent working relationships with the departments mentioned above to deliver expected customer and business results, with the ability to identify and scope programs and guide supporting business case development.
What you'll do as the Apple Operations Manager:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Advise Apple Brand Team and Zones Operations/Support teams regarding overall day-to-day operations, including System Functionality (CRM, ERP), Apple Program Execution, EDI and API efficiency, Finance & Credit, tracking of aged receivables and key financial metrics
Develop tools and dashboards to drive sales pipeline, and execute against sales strategies to grow Apple products and Zones Workplace Services throughout vertical markets and sales segments
Become an expert in Zones reporting systems. Provide the Apple team with in-depth analysis and reporting as requested by the Apple Practice Leader (Seller Participation, Customer Penetration, Market Share, Program & target Tracking, etc.
Model and track progress toward key financial metrics and progress to targets
Build & Maintain relationships with key Apple Operations contacts and business units
Maintain overall program and Zones process expertise
Drive customer satisfaction through value-added services and offerings
What you bring:
Bachelor's degree in business or equivalent work experience, MBA a plus
3-5 years of experience delivering program and project efforts in a high technology environment
Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective
Understanding of the Apple Brand, IT industry, B2B market, customers, competitors, suppliers, partners and capabilities of the business
Professional, business-focused attitude and courteous manner towards clients, partners, and peers
Ability to meet aggressive deadlines and prioritize multiple initiatives, with strong organizational skills
Highly programmatic, with a proven success to manage cross team initiatives and programs
Knowledge of Mac/

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