Emergency Roadside Tow Truck Driver

AAA Northern California, Nevada & Utah • United States, United States • 3d ago

Why Work For Us?

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position

401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period

Benefits - Medical, Dental, Vision, wellness program and more!

Paid Holidays

Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.

Collaborative Environment - AAA will value your contribution to providing exceptional service to our members

Free AAA Classic Membership

AAA Product Discounts

Tuition Reimbursement Program

SummaryDriving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.

Competitive pay: $23.75/HR with an opportunity to earn a monthly bonus up to $1300

This is for Swing shift and includes working both weekend days!

Essential Functions

Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)

On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving

Leverages sales skills for offering products and services from AAA to member during service interaction

Utilizing on-board computer, radio communications, and mapping systems

Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Knowledge/Skills/Abilities

Clear and proficient verbal and written communication even under pressure

Common knowledge of vehicle components and the common reasons for vehicle failure

Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately

Ability to drive a manual/automatic shift vehicle

Education & Experience/Licenses & Certification/ Requirements

Must be at least 21 Years of age

Must possess a valid driver's license with a safe driving record

Two (2) years of experience in a customer contact role

Education & Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Training

Vocational technical automotive training/certification or equivalent experience- Preferred

ASE (Automotive Service Excellence) Certification- Preferred

Work Environment/Physical RequirementsWorks outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.

ERS

$23.75 to $25.25 hourly pay (depending on location) with potential to make up to an additional $1,400 per month with quality and productivity incentives

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