Customer Service Representative

City Of Alexandria • Alexandria, LA • 1d ago

Customer Services Representative, Customer Service

Annual Salary Range: $25,999.12 - $31,203.28 Grade: 14

The City of Alexandria is seeking professional individuals to begin a career in the Customer Service Department, located in the heart of Central Louisiana

to processes payments for utility services and property taxes, and performs customer service functions for the City of Alexandria. Work is performed under the direct supervision of the Customer Service Manager. Positions in the Customer Service Department are considered essential during emergencies and are required to work during storm-related events. Position is also subject to work overtime, including holidays and weekends.

Benefits:

The City of Alexandria offers a comprehensive benefits package that includes: medical insurance, dental and vision, short/long term disability, group and dependent life insurance, sick and vacation leave, 11 paid holidays, EAP, tuition reimbursement, wellness clinic for employees and their dependents. Retirement benefits include the City of Alexandria's Retirement System, and a voluntary deferred compensation supplemental retirement plan.

Duties and Responsibilities:

Greets and assists customers at front desk or drive-through window with utilities services.

Receives payments for municipal electric, gas and water utility services, property and delinquent taxes and fees.

Verifies payment amounts and account information are correct; posts payments to customer accounts.

Balances

cash drawer at the completion of shift and reconciles with monies received; prepares deposits.

Performs clerical duties.

Assist with customer account functions such as: researches customer accounts, establishes payment arrangements,

processes service requests, prepares service orders and other documentation, and maintains file system of departmental records

Minimum Qualifications:

High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience.

Work Schedule:

40 hours per week;

may work overtime, including holidays and weekends.

This examination may consist of a written test, a rating of training and experience, a performance test or any combination thereof deemed necessary to adequately screen and rank applicants. Examination notices will be sent out via email with a testing date, time, and location. Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification.

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