Customer Service Supervisor

ManpowerGroup • Fremont, MI • 1d ago

Our client, a leading organization in the nutrition and health sciences industry, is seeking a dedicated and motivated Customer Service Supervisor to join their team. As a Customer Service Supervisor, you will be part of the Contact Center Management department supporting a dynamic frontline team. The ideal candidate will demonstrate strong leadership, excellent communication skills, and a passion for delivering exceptional customer service, which will align successfully within the organization.

Job Title: Customer Service Supervisor

Location: Fremont, MI / Hybrid

Pay Range:

What's the Job?

Lead and guide a team of contact center representatives supporting renowned nutrition brands across multiple communication channels.

Partner with supervisory teams to delegate tasks effectively, fostering a culture of initiative and accountability.

Monitor operational performance through key performance indicators (KPIs) and identify opportunities for process improvements.

Respond promptly to escalations from consumers, caregivers, or healthcare professionals to enhance loyalty and satisfaction.

Support eCommerce initiatives, product transactions, and ensure compliance with FDA and Nestlé standards.

What's Needed?

High School Diploma or GED required; college degree preferred.

Minimum of 3 years of experience in a contact center or customer service environment.

Proven leadership experience and ability to manage a team through changing environments.

Strong problem-solving, decision-making, and analytical skills.

Excellent verbal and written communication skills with the ability to handle multiple tasks efficiently.

What's in it for me?

Opportunity to work with iconic brands in a supportive and innovative environment.

Engage in meaningful work that impacts consumers, caregivers, and healthcare professionals positively.

Develop leadership skills and advance your career within a global organization.

Participate in a collaborative team culture that values transparency and trust.

Work in a flexible hybrid setting with potential for growth and professional development.

Upon completion of waiting period consultants are eligible for:

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Account

Supplemental Life Insurance

Short Term and Long Term Disability Insurance

Business Travel Insurance

401(k), Plus Match

Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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