Wage Garnishment Account Manager

ADP • San Dimas, CA • 15h ago

ADP is hiring a Client Service Account Manager. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

RESPONSIBILITIES:

Serve as an experienced consultant to customers supporting ADP's complex products/technologies

Use depth and/or breadth of expertise to service ADP's larger clients

Interpret internal or external business issues and recommend solutions/best practices to ADP leadership and to clients

Solve client problems, using a broad perspective to identify solutions

Work with general direction to resolve issues and provide solutions, with guidance in complex situations

Share knowledge and best practices with less-experienced consultants and specialists

Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products.

Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience

QUALIFICATIONS REQUIRED:

At least 3 years of client service experience

Proficiency in Microsoft Office suite

Strong communication skills

PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following:

Bachelor's degree; equivalent in education and experience

Wage garnishment experience

A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience

Strong client relationship skills

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment

Ability to learn and apply basic concepts in new situations

Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP

Demonstrated organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner

Proficient in the latest web technologies and working knowledge of various operating systems

A history of successful performance in one of the following operational, implementation or client service positions: Coordinator/ Specialist/ Tax Service Coordinator/Account Executive

Ability to collaborate and work in a team environment as well as work independently while making sound decisions

Good knowledge of industry tools

Excellent analytical and time management skills

Negotiation and problem solving skills

Excellent communication skills both verbal and written

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour

Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

ADP

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