Relationship Manager

First State Bank • Eastpointe, MI • 6h ago

FIRST STATE BANK -- JOB DESCRIPTION
JOB TITLE: Relationship Manager STATUS Non-Exempt
DEPARTMENT: Retail Services
REPORTS TO: Retail Services
PRIMARY PURPOSE OF THE JOB:
This position will coach and create accountability for the team while also playing an individual role in contributing to the sales and operations of the branch. In addition, this position will promote, mentor, and coach staff on meeting and exceeding sales and service goals.
ESSENTIAL DUTIES:
Perform accurate transaction processing within established guidelines, policies, and procedures for all customer transactions, while maintaining an acceptable cash balancing record
Enhance the financial lives of our customers by identifying their short and long-term goals and assisting them to achieve these goals, through active listening and confidently recommending appropriate products and services utilizing a consultative approach.
Demonstrate problem solving, decision making and judgment by gathering and applying relevant data to research and resolve issues.
Protect the bank's assets by adhering to all security, confidentiality and compliance polices
Provide personalized solutions suited to the customer's financial situation.
Open and close accounts, account servicing and maintenance, routine bank transactions
Process consumer loan applications and prepare loan documentation for approved loans
Strong working knowledge of all bank products and services in order to effectively sell, as well as cross sell when appropriate
Perform supervisory duties, including but not limited to scheduling, training, coaching and counseling, cash controls and audit/compliances functionality.
Actively engage in communication with supervisor through coaching and professional development
Effectively handle customer complaints and resolve issues by working with customers and management to identify mutually beneficial solutions.
Exercise appropriate leadership skills through consistent and objective oversight and motivation of staff, while being actively engaged in attaining branch goals/objectives.
Participate in sales/leadership activities within the branch
Creates and maintains a courteous and professional relationship within the corporation, as well as the customers that we service, while maintaining timely daily attendance
OTHER DUTIES:
Other duties as assigned
REQUIRED PARTICIPATION AND EXPERIENCE:
High School Diploma or equivalency (GED)
2 + years related job experience
Minimum one year cash handling experience
Active and compliant NMLS registration
ADDITIONAL POSITION REQUIREMENTS:
Demonstrate proficiency with technology and software and ability to operate standard office equipment for extended periods of time.
Operational excellence and internal/operational audit responsibilities
This work involves standing most of the time with brief periods of walking or sitting and may occasionally require lifting and/or moving up to 25 pounds.
Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.
Excellent communication skills, orally, written, and mathematical skills
Ability to manage difficult situations
Ability to work with a variety of technology, such as mobile services and online banking
Comfort with technology, such as mobile services and online banking
Responsible for shipping and receiving cash shipments; maintain branch cash controls
Ability to travel to branch locations when necessary
Ability to work Saturdays and some evenings required
WHAT CAN WE OFFER YOU:
Working with an energetic team focused on making our customers financially successful!
An opportunity to grow your career and do amazing things!
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