Payment Operations Specialist

Banner Bank • Spokane, WA • 1w ago

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.
With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
Working in specific operations function while providing exceptional customer service, performing function-specific, day-to-day operational tasks. Support branches and bank staff through review and documentation of multiple critical and regulatory functions. Ensure client data remains confidential and secure, processes are completed in accordance with Bank policies. Ensure key processing deadlines are met. Support the bank's strategic business plans, projects and processes.
In this role you'll have the opportunity to:
Responsible for providing support and excellent customer Service to internal staff for multiple payment operational areas including but not limited to Wires, ACH, Cash Services, Items Processing, Exception Item Processing, Check Services, Faster Payments, Statement Rendering and Research, and other regulatory/compliance driven objectives.
Responsible for completing tasks with accurately and timely while observing a segregation of duties
Responsible for monitoring functionality of automated processes and escalating potential issues
Responsible for completing assigned duties timely and escalating to leadership if concerns arise with meeting key processing deadlines
Provides telephone and e-mail support to internal clients
Escalate identified opportunities for process improvements keeping in line with business line strategies
Assist with special projects related to operations including but not limited to system conversions and acquisitions
Responsible for complying with policies, procedures, security requirements, and government regulations
Education & Certifications
H.S. Diploma: required (an equivalent combination of education and experience may be considered)
Experience
0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required
Knowledge, Skills and Abilities
Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required.
Ability to effectively prioritize and execute tasks in a high-pressure environment while ensuring critical deadlines are met.
Possess effective written and verbal communication skills, with the ability to positively influence others.
Ability to work independently with little direct supervision while effectively managing time and resources. Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
Proficient in Microsoft Office and the ability to quickly learn and adapt to new technologies.
Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.
Compensation & Benefits
Targeted starting salary range (based on experience): $20.00 - $23.52 hourly
Incentive potential
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Get more information at: Employee Benefits | Ban

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