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The Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner.
Job Details
Valet Parking Cashier - Hilton Hotel, downtown Cleveland
Starting pay $13 per hour
No experience needed
1st and 2nd shifts
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $13 per hour.
Work Schedule: The potential work schedule for this position is Tuesdays, Saturdays and Sundays - 1st and 2nd shifts.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location.- 20%
Practices proper Towne Park phone etiquette. Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.- 10%
Collects and reconciles revenue and furnishes receipts upon request. Accurately categorizes tickets for audit purposes. Completes accurate and detailed shift reports. Follows all cash bank standard operating procedures.- 20%
Operates equipment, including register, gate, and credit card machine. Obtains information about daily events and rates to be charged. Identifies and collects revenue for overnight vehicles that have not been charged for parking. Maintains claim checks and guest folio archives. Produces guest vehicle key inventory for billing purposes. Pulls guest keys and places in pick up order.- 20%
Maintains clean, neat work environment including all surrounding areas of cashier booth, parking areas, and trash receptacles. Completes all tasks in a timely manner as instructed by the Account Manager.- 10%
Collects claim checks/tickets from all guests prior to issuing keys. Checks all keys for location of vehicle and damage surveys prior to securing keys- 20%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
High school diploma or general education degree (GED)
Required Licensure, Certification, etc.:
Must be able to pass a criminal background check and drug screen
Work Experience:
One to three months related customer service experience and/or training; OR equivalent combination of education and experience without High School Diploma or GED
Cashier/cash handling experience preferred
Knowledge:
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Skills:
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance
SCOPE
Authority to Act:
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
Budget Responsibility:
The employee has control over resources available only.
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any @type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
