Guest Service Agent (F/T)

Hilton • West Palm Beach, FL • 15h ago

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Here are some perks you can enjoy when joining our team

Access to your pay when you need it through DailyPay

Career growth & development

The Go Hilton travel discount program

Competitive wellness benefits

Team Member Resource Groups

Recognition and rewards programs

And so much more

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent (F/T)

Location: null

Requisition ID: HOT0C2E6

EOE/AA/Disabled/Veterans

Hilton

Go to Apply

Share this job

Similar Jobs

Customer Service Specialist

Sherwin-Williams • Delray Beach, FL • 12h ago

Management & Administrative

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer...

12h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Lake Worth, FL • 12h ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

12h ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Boynton Beach, FL • 12h ago

Management & Administrative

12h ago

Go to Apply

Executive Administrative Assistant

JPMorgan Chase • Palm Beach Gardens, FL • 14h ago

Management & Administrative

Become an integral part of Wealth Management team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enha...

14h ago

Go to Apply

ADMINISTRATIVE ASSISTANT I - 64035928

MyFlorida • West Palm Beach, FL • 2d ago

Management & Administrative

ADMINISTRATIVE ASSISTANT I - 64035928 Date: Oct 27, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\operations/human\re...

2d ago

Go to Apply

Administrative Technician

NextEra Energy • Juno Beach, FL • 2d ago

Management & Administrative

Administrative Technician Date: Oct 27, 2025 Location(s): Juno Beach, FL, US, 33408 Company: NextEra Energy Requisition ID: 91640 Florida Power & Light Company is the largest electric utility in the U.S., providing r...

2d ago

Go to Apply

Service Tech Class C

Lithia & Driveway • West Palm Beach, FL • 3d ago

Management & Administrative

Dealership:L0834 West Palm Beach Hyundai West Palm Beach Hyundai Service Technician - Class C The Service Technician is responsible for performing automotive repairs and service in accordance with store and factory stand...

3d ago

Go to Apply

Strategy & Tech Change Senior Manager - FSI

Deloitte • Boca Raton, FL • 4d ago

Management & Administrative

Strategy & Tech Change Senior Manager - FSI Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of...

4d ago

Go to Apply

Salesforce CPQ Consultant

Deloitte • Boca Raton, FL • 5d ago

Management & Administrative

CPQ Consultant Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative de...

5d ago

Go to Apply

Security Officer - Cleared Unarmed

Allied Universal • Jupiter, FL • 5d ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.