Insurance Account Manager

Konen Insurance • Aurora, IL • 12h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13071936

About Us

Konen Insurance is a trusted independent agency providing a comprehensive suite of insurance solutions designed to protect our clients from the unexpected. We do more than sell insurance-we partner with our clients to help them make informed decisions about their protection and future. As a family-owned business, we are committed to fostering a workplace culture of courtesy, respect, and empowerment for our employees.

Position Overview: Commercial Lines Account Manager. We are seeking a dynamic and client-focused Commercial Lines Account Manager to build and maintain strong relationships with clients and carrier representatives while delivering outstanding customer service. This role requires sound judgment, excellent communication skills, and the ability to represent the agency positively in both professional and community settings. A positive outlook and growth mindset are essential to success in this position.

Licensing Requirements: A valid insurance license is required for this role. If you do not currently hold an insurance license, it is expected that you complete and obtain your license within 90 days of employment. We cover the cost of the licensing class and exam to support your success.

Compensation & Benefits

Pay range: \$45,000 - \$70,000/year (based on experience)

Performance-based bonus and incentive opportunities

Major medical insurance

Short-term and long-term disability insurance

Voluntary life, vision, and dental insurance

Paid time off (PTO)

Paid holidays

Retirement savings account

Company-sponsored events

Opportunities for professional growth and advancement

Key Responsibilities

Manage and service assigned accounts following agency best

practices.

Maintain high levels of client satisfaction through proactive

communication and problem-solving.

Assist with marketing and placement of new business and renewal

accounts.

Achieve sales and retention goals by identifying opportunities for

account rounding and up-selling.

Conduct annual policy reviews to ensure clients have appropriate

coverage.

Maintain organized and accurate client files, including processing

policies, endorsements, invoices, and binders.

Oversee renewal expiration lists, binders, and aged receivables.

Ensure proper documentation and adherence to underwriting

requirements.

Prepare billing statements in accordance with credit and collection

policies.

Verify the accuracy of all processed transactions and policy

changes.

Stay updated on industry trends, underwriting requirements, and

carrier updates.

Participate in continuing education courses for insurance and sales

skills development.

Keep current with industry regulations and best practices through

ongoing training and professional development.

Engage in special projects as requested by management.

Qualifications & Education

Two-year associate degree required; four-year college degree

preferred.

Experience with Adobe Pro, Microsoft Word, Excel, Outlook, and phone

systems.

Strong time management, organizational, and problem-solving skills.

Excellent verbal and written communication skills.

Desire to develop and maintain a deep knowledge of insurance

industry products and best practices.

High level of self-motivation, initiative, and ability to work

independently.

Familiarity with brokerage operations, claims handling, risk

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