Contract Manufacturing Client Relations

FIFCO USA • Rochester, NY • 9h ago

JOB SUMMARY

The Contract Manufacturing Client Relations develops, maintains, and reports on business relationships while acting as a liaison and point of contact between Contract Manufacturing and the departments within the FUSA operating groups. This role onboards new customers and/or new products while ensuring appropriate execution, project management, and communication amongst cross-functional teams and oversees and supports day-to-day forecasting, scheduling, and ordering actions/communication.

LOCATION: Rochester, NY

DEPARTMENT: Contract Manufacturing

STATUS: Full Time

JOB TYPE: Exempt

SCHEDULE: Hybrid

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Work with production, scheduling, packaging, purchasing and brewing to integrate contract production within operational plan.

Assist in contract negotiations, contract pricing, annual volume planning, and preparation of documentation.

Support financial and volume reconciliations and develop performance improvement strategies based on findings.

Own the process of Partnership scorecards and business reviews.

Oversee and support the set up and approval of the new packaging graphics for contract customers' new SKU's, ensuring no interruptions to the operational plan.

Design and implement tools and techniques for streamlined project management.

Work with the Operations and Finance group to charge back our customers as needed for costs they are liable for (plate charges, obsolete inventory, etc.).

Problem solve production, packaging or scheduling issues with both the operations group and our contract partner to address and resolve day to day problems.

Coordinate shipment of product samples and other packaging materials to current and new customers.

Work with our operations and QA/QC teams to respond to and resolve customer complaints.

Organize/host partnership visits, including meeting agenda's and documentation.

Attend trade shows and conferences to expand industry knowledge and build relationships.

Track and effectively present on key functional metrics.

Ensure effective 360-degree communication and cross-functional support for day-to-day issue management.

Ensure all activities is compliant with department and company policy.

EXPERIENCE, EDUCATION AND CERTIFICATIONS

A Bachelor's degree or equivalent experience; Degree in Business, Supply Chain, Marketing or Project Management preferred.

5+ years manufacturing or supply chain experience

PERKS

Generous Benefits with options to fit your life

Blue4U Discounts

Retirement Options with employer contributions

10 paid holidays per year

Flexible scheduling

Generous paid time off

Technology reimbursement options

Culture of pride and community involvement

And of course, beer!

In the spirit of pay transparency, we are excited to share the base salary range for this position is $69,600-104,400/year, not including benefits or potential bonuses. If you are hired at FIFCO USA, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to enable future & continued salary growth. We also offer a generous benefits package, including health insurance!

Drug Testing Statement: After a conditional offer of employment, a covered employer may require job applicant to submit a drug test.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetics, national origin, disability, or status as a protected veteran.

The Company participates in E-Verify. Please see the attached link e to the federal government's notice on E-Verify here. (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

ALERT: Fraudulent Online Employment Scams

Always beware of online scams involving job offers! FIFCO USA does not make employment offers via social media or private messaging. Unfortunately, scammers have tried to collect and steal personal and confidential data by impersonating company employees. To protect yourself, never share your personal information through an insecure source online. FIFCO USA will never request any form of payment or payment information during the employment process.

For more information on this topic and helpful fraud prevention tips, please visit the FBI website at fbi.gov.

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