Central Operations Manager

The Hertz Corporation • Boston, MA • 8h ago

The Central Operations Manager is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves.

Wage : $70,000 annually

This position is remote.

A Day in the Life:

The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet.

What You'll Do:

Own Central Ops (CO) Escalation process for assigned region

Reduce field workload for complex fleet and maintenance issues

Own escalations from start to finish and work to expedite resolution through subject expertise.

Call dealerships and establish / take actions on next steps for problem vended vehicles

Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time

Identify bottlenecks which drive high no-rev days and work to remove/resolve

Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO

Measure vendor performance and hold accountable for SLAs

Track and report KPIs related to CO escalation resolution

What We're Looking For:

3 years' experience in fleet or maintenance operations

Bachelor's in Business Management, Supply Chain, or like field required

Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management]

Ability to collaborate with internal and external stakeholders across multiple functions and locations

Ability to influence

Flexible and adaptable; ability to work effectively in ambiguous situations

Excellent verbal and written communication skills

Results driven, ability to make decisions and help solve problems

Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team.

Ability to drive process and organizational change.

Ability to motivate teams and keep a positive attitude in a fast-paced environment.

Ability to work under minimal supervision with a goal-oriented mindset.

Ability to see the big picture and leverage critical thinking and decision-making skills.

Excellent organization, time management, delegation, and prioritization skills.

Courageous leadership and accountability.

What You'll Get:

Up to 40% off the base rate of any standard Hertz rental??

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

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