Customer Service Representative

Imprimus Labels and Packaging • Mogadore, OH • 8h ago

Imprimus Labels and Packaging is a friendly organization with multiple facilities offering the most comprehensive product labels, flexible packaging, and shrink-sleeved printing products. With plant locations in California, Ohio, and Texas, we produce top-quality products for the demanding requirements of the cosmetics, personal health care, beverage, food, and dietary supplements markets.

Our Core Values play a meaningful role in our employees' lives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Be a "Customer Experience Owner." Strive to deliver excellent service and build customer loyalty through consistent, effective customer communication, sales & production.

Serve as the primary representative for assigned customers.

Strengthen customer loyalty by building positive relationships & competently handling day-to-day requests.

Exemplify a customer-focused, responsive, professional image by adhering to service-level standards.

Be the conduit for all information required from customers/sales to expedite orders, including estimates, artwork/proofs, samples, tooling, purchase order modifications, and customer specification sheets.

Secure customer acknowledgment of pricing and miscellaneous charges.

Understand the basics of plant/equipment capabilities & limitations (tooling, presses, materials, and applications) to determine the pertinent information & lead time required to produce a quality product; manage customer/sales expectations accordingly.

Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels & ensure shipments are released as planned.

Work with the Team Leader to implement critical initiatives and assist with individual projects/tasks, including press proofs, new business setup, account/workload transitions, backing up other CSRs, processing complaints, and resolving open payment issues.

Assist the team with any RMAs and claims

SPECIFIC SKILLS:

Strong interpersonal & communication skills, both written & verbal

Proficiency with data entry, Word, Excel & email

Ability to learn new computer programs and complex procedures in a highly customized, dynamic, multi-tasking work environment

Knowledge of Graphic Arts (Pre-press) desired

EXPERIENCE AND EDUCATION: A high school diploma or equivalent is required. Five years in Customer Service, preferably in the label printing industry. Label Traxx experience is a big plus.

BENEFITS:

Benefits start on the first of the month after hire

Free $100,000 Life Insurance and Long Term Disability

United Healthcare Medical Plans

Employer-provided HRA Contributions for Medical

401 (k) with company match available after 90 days

Short Term Disability, Flexible & Dependant Spending Accounts, Accident & Critical Illness Insurance

Employee Assistance Program (EAP)

Paid Time Off and Holiday Pay

PHYSICAL DEMANDS: The physical demands described here must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required for this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment i

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