Customer Service Representative
Minden, NV
Direct Hire
$20-28/hr
*Position is fully onsite: Mon-Fri, 7am-4pm
Kelly is seeking a Customer Service Representative to work with our client, a leading manufacturing organization with over 55 years of success, on a direct hire basis. This is an excellent opportunity to work for a small and family-oriented company that serves customers around the world!
The Customer Service Representative will:
Handle incoming telephone, online, mail, and fax orders from customers
Complete orders, update ERP system, and send to shipping department for processing or schedule accordingly
Ensure Production Manager & Materials Manager are aware of any large orders, both current and in the future
Perform credit adjustments and rebilling as necessary
Collaborate with co-workers to effectively manage/complete the workload
Liaise between various departments including Materials, Tech Support, Inventory Control and Shipping to validate information and support customer's needs
Follow up with the customer regarding any changes to the agreed upon order
Assist when needed in collecting following week's scheduled orders and sending to shipping department
Set up new customer accounts, collect credit references, and follow up with the customer in regards to their account status
Complete invoicing and process credits as required
Complete end of month reports/tasks in a timely manner
Perform switchboard, reception, and administrative duties as needed
Process Return Authorizations and the daily Receiving Log as required
Experience:
2+ years of previous working experience in a business-to-business customer service environment, or equivalent combination of education and experience
Previous manufacturing experience would be a plus but is not required
Strong computer skills with the ability to accurately enter data in the ERP system
Intermediate Microsoft Excel and Outlook skills
Good working knowledge of various office machines including printers, fax machine, postage machine, and photocopier
Ability to learn and understand a basic knowledge of company-specific manufacturing parts as well as company policies and procedures
Must be a critical thinker with the ability to analyze problems, make informed decisions, and adapt to new challenges
Excellent customer service skills
Sense of urgency, attention to detail, a flair for analysis, and accuracy are essential to this position
Individual must be self-motivated with good business sense and initiative to follow through on matters
Must demonstrate effective communication skills, both oral and written, with the ability to remain calm and work well under pressure
Self-confident with the ability to successfully handle and defuse difficult situations with customers that result in a win-win situation for both parties
Patience, flexibility, and a sense of humor are a must
Solid judgement and the ability to handle multiple tasks
Must be a team player
Benefits:
Medical, dental, vision
PTO (with rollover and cash-out potential at the end of the year)
Paid holidays
401k with a match
Group and supplementary life insurance
Short-term and long-term disability coverage
Educational assistance
And more!
This is an urgent need! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Trust the office staffing pioneer.
Finding the right job isn't always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we're pretty good at it!
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
