Administrative Assistant, Enrollment Services

Bucks County Community College • Newtown, PA • 9h ago

This position is recognized as the lead classified position of the Enrollment Services department group. This includes the following units: Admissions, Advising & Transfer Services, Enrollment Communications, Financial Aid, Records & Registration, and Testing Services. This employee represents the Vice President of Enrollment Management and supports the diverse components of Enrollment Services as a whole. As the lead classified role in this department group, this employee is called upon to supervise office procedures and resolve problems.

Although the Administrative Assistant does not directly supervise and evaluate staff members, this person plays a leadership role in office operations and is often the first point of contact for complex or sensitive situations. Routine responsibilities include overseeing processes such as tuition appeals, withdrawal appeals, and residency determinations. The employee must demonstrate flexibility and adaptability as procedures, systems, and operational needs evolve.

Due to the nature of daily interactions in this position, errors in judgment can have significant consequences. The Administrative Assistant frequently communicates sensitive or unwelcome news regarding tuition, appeals, and residency issues under the direction of the Vice President of Enrollment Management. This requires tact, diplomacy, and strong problem-solving skills to prevent issues from escalating into prolonged or unproductive situations. Consequences of errors in these areas could include legal actions against the College and potential harm to the College's reputation within the community.

Primary Functions

Assist and support the VP EM in matters pertaining to this department group. Represent the VP EM in dealings with students, faculty, staff, or the general public. Support the offices that report to the VP EM by acting as the lead classified position for all covered areas. This includes supervising office procedures and solving problems and handle problematic situations with professionalism, tact, and diplomacy.

Manage communications with students, faculty, and staff related to those areas that comprise Enrollment Services.

Review and manage processes related to appeals, including tuition appeals, withdrawal appeals, grade appeals, and other similar workflows that require support.

Provide training and support to those areas that come under the umbrella of Enrollment Services in matters relating to office operations.

Other duties as assigned.

Minimum Qualifications

High School diploma or G.E.D.

1-3 years job-related experience in a professional office setting.

Proficiency with Microsoft Office (Word, Excel, Outlook).

Ability to handle confidential matters with discretion.

Ability to communicate effectively.

Ability to screen and solve problems.

Ability to work independently with general supervision.

Skilled at managing multiple tasks and priorities.

Ability to work within and respond effectively to time constraints.

Must be detail oriented and highly organized.

Hourly Range $21.2601 - $22.7483 (commensurate with experience)

Application

Apply online at: https://bucks.wd1.myworkdayjobs.com/BCCC

Applications must consist of a letter of application addressing this specific position and the candidate's interest and qualifications for coming to Bucks County Community College, resume/CV, and a list of five professional references. References will not be contacted without prior permission. Finalists may be asked to provide additional materials.

Deadline

Applications will be accepted until the position is filled.

Benefits

Bucks County Community College offers an exceptional benefits package that includesmedical, dental, vision, prescription plans, 403B pension plan, life insurance, short & long-term disability, generous paid time off, tuition waivers, tuition assistance, wellness center, cafeteria, and free parking on a beautiful Bucks County campus.

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