Residential Concierge

Loomis Lakeside at Reeds Landing • Springfield, MA • 7h ago

Resident Concierge Loomis Lakeside at Reeds Landing Springfield, MA Pay
Maximum: 22.08 - Pay Minimum: 16.48 - Pay Rate: Hourly Per Diem SUMMARY:
The Concierge responds to a wide variety of requests, ensuring the needs
of the community are clearly understood and addressed to maximize
resident satisfaction. As the first point of contact for residents,
prospective residents, visitors and vendors, the Concierge?s primary
responsibility is to satisfy or exceed the resident expectations, as
well as serve as a liaison to various departments. Residential
Concierges embody professionalism and extensive customer service skills.
The Concierge also develops and maintains positive relationships, making
sure to address concerns or issues in a timely and professional manner.
Responsible for safeguarding confidentiality of residents. ESSENTIAL
FUNCTIONS: Performs job functions in a manner consistent with the
mission and goals of the Loomis Communities. Adheres to The Loomis
Communities Compliance and Ethics Program. Demonstrates an awareness of,
a respect for and attention to the diversity of the people with whom
they interact (persons served, personnel, families/caregivers, and other
stakeholders) that is reflected in attitudes, behavior and services.
Assists residents and their guests in a courteous and efficient manner;
and plays a vital role in ensuring the overall resident satisfaction.
Provides concierge services to residents and visitors to include but not
limited to dinner reservations, transportation services, housekeeping,
room reservations, receive, store, and retrieve packages for residents.
The concierge helps residents get timely resolution on housekeeping and
maintenance issues. Ensures the safety and security of the community, by
being aware and knowledgeable about who is entering and exiting the
property; and ensures non-residents (e.g. guests, tradesmen, deliverymen
or others) are approved by the resident or the management office.
Assists with training and guiding new security personnel in acclimating
to the operations of The Loomis Communities. Performs security duties as
assigned (Patrol property, write activity reports, call police or fire
departments in cases of emergency)Provides administrative
responsibilities, such as keeping records of resident vehicles, phone
numbers, deliveries, frequent guests, preferences and local maintenance
and service providers. Serve as First Responder to the emergency call
system for independent living, and respond quickly in case of an
emergency. Maintains pride in the property?s maintenance and appearance
needs, by ensuring lobby and public areas are neat and orderly.
Maintains a professional, courteous and calm demeanor in an active area.
Provides administrative support to Administrative Assistant and
Executive Director as needed. Completes financial and petty cash
transactions. QUALIFICATIONS: Preferred Education: High School Diploma
or GED Preferred Experience: Previous customer service experience.
Skills/Competencies: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in
standardized situations. Ability to read, write, and speak English.
Ability to relate well to all residents, including the emotionally
upset. Ability to deal tactfully with personnel, residents, family
members, visitors and the public. Ability to report to work regularly
and promptly. Ability to work beyond normal hours when necessary.
Excellent customer service skills and effective phone communication
skills. Ability to monitor and respond to email, troubleshoot minor
resident technical issues, update daily schedules, create sign-ups.
Ability to utilize Microsoft Office Suite.

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