Account Manager, Card Services

Fiserv • Frisco, TX • 2h ago

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

? What does a great Account Manager - Card Services do at Fiserv?

As an Account Manager - Card Services at Fiserv, you will take on a crucial role by being the main point of contact and lead for one of our top Financial Services clients. Your responsibility includes managing the operational aspects of this strategic account, providing guidance on daily operations and long-term initiatives to ensure the highest level of client satisfaction.

What you will do:

Act as a strong advocate for the client, supporting them in day-to-day operations and strategic projects.

Ensure the successful and timely delivery of our solutions based on customer needs and goals.

Collaborate with the Sales team to onboard and integrate new clients while enhancing existing relationships.

Maintain accurate documentation of the client's architecture and processing environment using appropriate systems.

Facilitate client communication related to releases, regulatory changes, product upgrades, and system enhancements.

Develop and nurture long-lasting customer relationships while driving projects to achieve desired outcomes.

Exceed client expectations by delivering exceptional service consistently.

Conduct customer business reviews and operational performance evaluations.

What You Will Need To Have:

Bachelor's degree or equivalent work experience.

5+ years in the payment processing or financial services industry, with experience in Account Management or Client Relationship Management.

Ability to excel in a fast-paced environment, multitask effectively, and demonstrate strong organizational skills.

Proven ability to make independent decisions, manage complex issues, and problem-solve.

Willingness to collaborate and work under pressure with a positive attitude.

Proficiency in Microsoft suite and the flexibility to work beyond standard business hours.

Strong collaboration skills and the ability to handle multiple clients simultaneously.

Travel up to 20% domestically may be required.

What Would Be Great To Have:

Experience in credit/debit, issuing, lending, ATM, or financial institution operations.

Familiarity with Fiserv Debit and Credit Processing Platforms, STAR, ATMs, and related products.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Fiserv

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