Senior Operations Manager, US&C Growth Ops, Retail

Uber • New York, NY • 9h ago

About the Role

Grocery and Retail is one of the fastest-growing categories at Uber Eats, helping consumers get everything from everyday essentials to specialty items delivered quickly and reliably. As a Senior Strategic Operations Manager on the Pricing & Business Intelligence team, you'll play a critical role in scaling and optimizing this business across the U.S. and Canada.

You'll work across several high-impact areas-shaping pricing strategy, uncovering performance and user insights, and helping grow surfaces like Add-Ons and Bundling that improve affordability and customer value. This is a highly cross-functional role, well-suited for someone who enjoys solving ambiguous problems, working with data, and collaborating closely with teams across Product, Engineering, Data Science, Ops, and Finance.

What You Will do

Leverage Data to Guide Strategy: Analyze user behavior, pricing dynamics, and growth trends to shape our growth strategy.

Lead High-Impact Initiatives: Tackle complex problems across pricing, user engagement, and growth. Bring structure to ambiguity and lead projects from strategy to execution.

Drive Cross-Functional Alignment: Work closely with Product, Data Science, Finance, and Ops to align on priorities, design experiments, and execute strategic initiatives.

Build Tools for Impact: Develop dashboards, reporting, and strategic narratives that enable teams to act quickly and confidently.

Deliver Meaningful, Measurable Impact: Focus on work that improves the user experience, boosts engagement, and supports long-term growth.

Basic Qualifications

4+ years of professional experience in operations, strategy, analytics, product, consulting, or a related field

Bachelor's degree in Business, Economics, Engineering, Data Science, or a related quantitative field

Proficiency in SQL and strong skills in Excel/Google Sheets

Preferred Qualifications

Proven ability to use data to inform strategy, identify trends, and optimize performance-including user-level analysis and segmentation

Strong verbal and written communication skills, with the ability to translate complex analyses into clear, actionable insights

Proven ability to work across teams and align stakeholders around shared goals

Background in pricing strategy, user segmentation, or growth analytics within tech, e-commerce, or marketplace environments

Experience informing or supporting A/B tests or marketplace experiments

Strong critical thinking skills and comfort navigating ambiguity with a structured, analytical approach

Familiarity with Python, R, or business intelligence tools such as Looker or Tableau

Experience with financial modeling, forecasting, or budgeting, and the ability to connect financial outcomes to business strategy

For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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