Operations Manager V- Staffing

KGPCo Services, LLC • Englewood Cliffs, NJ • 5h ago

Operations Manager V- StaffingJob Locations US-NJ-Englewood CliffsRequisition ID 2025-3469Category (Portal Searching)WirelessJob Post Information* : Posted Date51 minutes ago(10/28/2025 12:34 PM)Company OverviewCircet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you.Circet USA's benefits package includes the following:- Digital Health & Wellness Support- Critical Illness, Accident, & Hospital Insurance- Short-term & Long-term disability- Group term & Voluntary life insurance- Flexible Spending and Health Savings Accounts- Paid Time Off & 401K- Company Discount WebsiteJob Summary and ResponsibilitiesThe main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:- Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.- Responsible for managing the employees, creating their work schedules and distributing their duties.- Determine employment requirements as well as interviews and hires prospective employees.- An operations manager also trains the newly hired employees.- Manage all the activities that are associated with the production of the products the company offers.- Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.- Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.- Handle problems in a calm and collected manner, even when under pressure.- Own the ultimate responsibility for the customer's on-boarding, adoption, satisfaction and advocacy across a portfolio of mobile services- Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive device adoption to ensure they are leveraging the solution to achieve full business value- Develop a comprehensive understanding of typical business challenges faced by customers- Serve as a customer advocate in influencing product roadmap and improvements- Manage customer escalations and issue management and prioritization- Manage Device Protection programs SC+ for Business Elite+- Manage performance metrics: CSAT, Renewal rate, Reference-ability, Renewal likelihood, Adoption, Consumption, and Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed- Partner effectively with other groups within Samsung, including Sales, Product Management, Legal, and others- Contribute to the whole unit's success as a team playerQualifications- 3-5+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies- Bachelor's degree required- A "get it done now" attitude with e

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