Medical Secretary

Union County Health Department • Marysville, OH • 11h ago

Full-time, classified, hourly, non-exempt. 7:45am -- 4:00pm (37.50 hours per week) Monday -- Friday, with occasional evenings and weekends. The pay range for this position is $16.50 - $23.10 per hour, based on experience.
Join our dynamic health center as a Front Desk Secretary --- a fast-paced role perfect for someone who's organized, tech-savvy, and thrives on multitasking. You'll be the friendly face of our office, managing calls, patients, and digital systems with precision while supporting scheduling and billing functions.
Operate as the clerk during clinics. Review scheduled appointments for completeness; monitor self-scheduled appointments; complete prior authorizations, insurance inquiries and eligibility checks; and prepare paperwork. Greet, announce, and check-in patients; verify, update, and maintain patient information; and coordinate paperwork. Collect and process fees/payments and issue receipts, and accurately enter client data. Schedule appointments and make reminder calls. Answer general inquiries with patients. Assist with creating patient documentation; enrolling patients in financial assistance programs; reviewing policies with patients; setting up the clinic schedule; and cleaning exam rooms and equipment. Assist with the billing for clinic services. Review and receipt outstanding balances; create and mail outstanding balance statements/invoices; create and submit claims; post payments and denied claims; and reconcile outstanding balances. Process and review clinic billing receivables, and reconcile payments received and electronic funds transfers. Generate, review, and analyze billing reports and research and resolve problems. Complete advanced beneficiary notices. Review insurance denials/rejections. Communication with insurance companies regarding coverage and eligibility, re-verifications, rebills, and to resolve issues. Work with patients and payers to resolve questions related to billing; and, as needed, review Medicaid and Medicare reimbursements and insurance Explanation of Benefits (EOBs). Ensure billing processes comply with agency and grant policies. Provide general administrative support to the Nursing division including data entry; typing documents; preparing mass mailings; and copying, scanning, faxing, filing, and collating documents. Receive, screen, reply to, and/or route to the appropriate staff member mail, email, and phone calls. Greet and check in and out non-clinic visitors and professionals. Answer general inquiries from the public and local healthcare providers. Maintain division and agency records and databases. Access, print, and provide immunization records to patients and/or parents. Send medical records to providers upon request; and request medical records from providers. Open and close the Nursing Lobby, lab rooms, exam rooms, and supply room; and ensure cleanliness/orderliness. Coordinate maintenance, repair, and supplies for the copier, fax machine, and other equipment.
Must be organized, possess strong oral and written communication skills, excellent time management skills, and strong customer service skills. Ability to multitask in a busy setting; perform data entry using multiple medical and scheduling software systems with a high level of accuracy; and a strong attention to detail are essential. A High School Diploma or equivalent, proficiency using computers and computer software, and ability to quickly learn computer software required. Previous experience answering phones and greeting and assisting patients/visitors essential; with previous experience in a secretarial position preferred. Experience working in health care, public sector, or public health is desired. Must be able to lift, carry, push, and move objects, equipment, files and/or packages weighing up to 25 unassisted and up to 50 pounds with assistance.
Resumes will be accepted through November 7, 2025. Preference will be given to internal applicants who apply on or before Friday O

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