Job Description:
Role Summary/Purpose:
The SVP Consumer Bank Credit Leader will oversee a team dedicated to managing consumer bank risk at SYF while driving business growth through a competitive and adaptive fraud platform, innovative solutions, and strategic initiatives. This pivotal leadership role requires close collaboration with business partners to develop mutually beneficial ('win-win') outcomes for both the business and its consumers. The solutions implemented will safeguard both consumers and SYF Bank, support secure deposit growth, ensure authentication with confidence and simplicity, and foster innovation to address evolving business needs.
Essential Responsibilities:
Lead a team to provide strategies to leverage new as well as existing AI & Machine learning based deposit fraud detection and mitigation solutions, alert and case management workflow and automated reporting.
Lead a team to own the development, implementation, and ongoing execution of periodic digital fraud risk assessments and fraud strategies to ensure appropriate controls environment and maximize digital fraud detection efforts within Synchrony's defined risk & regulatory appetite.
Lead a team to cultivate & collaborate with stakeholders on new digital deposit product & controls approval & ongoing compliance.
Lead a team to Collaborate with 3rd party vendors and Synchrony internal stakeholders to leverage relevant new and existing data to continually optimize fraud controls with a goal to minimize false positive rate, decrease losses, enable business growth and enhance the customer experience
Lead a team to drive ongoing enhancements to training, communications and procedures that impact Fraud Analytics, Operations and other aspects of the Service Line fraud functions
Prepare and deliver Executive & Senior Mgmt presentations to share results, drive new Strategy buy-in and facilitate informed decisions.
Ensure solution compliance with SYF Bank Fraud Policies, Model Risk Management & regulatory requirements
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Bachelor's Degree and 10+ years of financial services experience including consumer banking, digital deposit fraud expertise, best practices & development experience
10+ years of experience with deposit fraud systems, transactions, and vendor tools - such as AI/Machine learning, Fast money movement wire/P2P/ACH, DataVisor, Lexis Nexis and the like.
10+ years of experience with deposit industry operating rules and standards across payment networks (e.g. VISA, Mastercard, Zelle, etc.)
5+ years people management experience, in directly managing a team of fraud risk analysts and other supervisors
5+ year experience working in an Agile development process environment
10+ years' leadership experience in enterprise consumer banking
Desired Characteristics:
Master's Degree or MBA with advanced analytic focus, or equivalent
Proven ability to research and analyze complex business problems, clearly communicate recommendations and apply process & technology to solve them.
Experience leveraging data to engage, influence and share a compelling story to various levels within the organization and with the client
Extensive familiarity with deposit product fraud taxonomy and associated fraud trends, particularly in non-customer facing or digital channels
Highly knowledgeable of Consumer Banking deposit fraud compliance and related regulations
Experience with business case development for fraud enhancements based on emerging threats
Results driven, strategic, conceptual, and innovative thinker with a common-sense approach to resolving problems
Analytical/critical thinker & Experience with business risk and control best practices
Customer experience focused
Strong teamwork, communication and networking skills
Ability to communicate clearly and concisely, both orally and in writing
Track record of exceeding expectations and delivering on-time
Familiarity with Consumer Banking laws & regulations (can include items such as ID Theft Red Flags, Vulnerable Americans, KYC/CIP/EDD/Patriot Act, Reg. CC, NACHA, UCC, FCRA and other related governing rules/guidelines)
Strong awareness and understanding of emerging technology trends, and their applications to fraud prevention, detection and response.
Grade/Level: 15
The salary range for this position is 200,000.00 - 330,000.00 USD Annual. This position is also eligible for an Annual Incentive Plan target of 25% of salary and an Annual Equity target of 25% of salary.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you'll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we're building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We're proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:
Credit
