Customer Service Manager

Robert Half • Sanford, FL • 11h ago

Description

We are looking for a dedicated Customer Service Manager to lead and enhance our customer support operations in Sanford, Florida. This person must come in with solar industry experience. In this role, you will oversee escalated customer concerns, manage a third-party service team, and ensure a seamless and satisfactory experience for our clients. This is a unique opportunity to make a significant impact by improving processes, fostering cross-functional collaboration, and maintaining our company's strong reputation for exceptional service.

Responsibilities:

Address and resolve escalated customer concerns with empathy and efficiency to maintain high satisfaction levels.

Design and implement strategies aimed at improving customer retention and overall satisfaction.

Monitor and analyze trends in escalations to identify root causes and recommend actionable solutions.

Supervise a third-party customer service team and remote agents, ensuring they meet performance and quality standards.

Collaborate with internal departments, including Sales, Operations, and Permitting, to resolve customer issues effectively.

Manage and oversee public responses on platforms such as Google Reviews and Better Business Bureau to preserve the company's reputation.

Create and maintain well-crafted responses, communication templates, and guidelines to ensure consistent messaging.

Keep detailed records of customer interactions and outcomes within company systems.

Evaluate customer service metrics and compile detailed reports for leadership on a regular basis.

Work with internal teams to address recurring challenges, implementing long-lasting solutions to improve customer experiences.

Requirements

Proven experience in customer service management or a related leadership role.

MUST have experience in the solar industry

Expertise in analyzing customer service metrics and delivering actionable insights.

Proficiency in creating detailed communication templates and maintaining consistent messaging.

Demonstrated ability to manage external service providers and remote teams effectively.

Excellent problem-solving skills, with a focus on identifying and addressing root causes of customer concerns.

Familiarity with solar energy or related industries is a plus.

Strong organizational and multitasking abilities, with a track record of meeting deadlines and achieving goals.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

Operations Manager

Sedgwick • Orlando, FL • 1h ago

Management & Administrative

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experi...

1h ago

Go to Apply

In House Marketing Call Center Agent

Travel + Leisure Co. • Orlando, FL • 6h ago

Management & Administrative

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our ded...

6h ago

Go to Apply

Advanced Packaging Program Manager 2

Northrop Grumman • Apopka, FL • 8h ago

Management & Administrative

RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary syst...

8h ago

Go to Apply

Customer Service Associate

The Hertz Corporation • Orlando, FL • 12h ago

Management & Administrative

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible...

12h ago

Go to Apply

General & Product Liability Complex Claim Examiner - Multi-State Preferred - Hybrid - Sedgwick Office

Sedgwick • Orlando, FL • 12h ago

Management & Administrative

12h ago

Go to Apply

Warehouse Clerk 1st Shift

Ryder System • Apopka, FL • 12h ago

Management & Administrative

Position Description Ryder is hiring a Permanent Full Time Warehouse Shipping and Receiving Clerk in Apopka, Florida Warehouse positions pay weekly: Hourly Pay: $19.00 per hour Schedule: First Shift Wednesday-Saturday 5:...

12h ago

Go to Apply

Sales Administrative Assistant - Hilton Orlando Lake Buena Vista

Hilton • Orlando, FL • 14h ago

Management & Administrative

TheHilton Orlando Lake Buena Vista ( https://www.hilton.com/en/hotels/orldwhh-hilton-orlando-lake-buena-vista/?msockid=1bfd95ccf2956b913e18802ff3ee6aea)andHilton Orlando Buena Vista Palace ( https://www.hilton.com/en/hot...

14h ago

Go to Apply

ADMINISTRATIVE ASSISTANT I - 73001376

MyFlorida • Orlando, FL • 14h ago

Management & Administrative

ADMINISTRATIVE ASSISTANT I - 73001376 Date: Oct 27, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( http://www.dms.myflorida.com/workforce\operations/human\re...

14h ago

Go to Apply

Senior Global Account Manager

WESCO • Orlando, FL • 17h ago

Management & Administrative

As a Senior Global Account Manager, you will maintain executive level client relationships at key large multinational organizations and provide consultative selling to support strategic long-term objectives and profitabi...

17h ago

Go to Apply

Multi-Specialty Account Manager - Orlando North, FL

Lundbeck • Orlando, FL • 17h ago

Management & Administrative

Multi-Specialty Account Manager - Orlando North, FL Requisition ID: 6982 Location: Orlando, FL, US Territory: Orlando North, FI - Multi-Specialty Target city for territory is Orlando - will consider candidates who live w...

17h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.