Strategic Account Manager - Mail Innovations

UPS • Chelsea, MA • 2h ago

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Strategic Account Manager - Mail Innovations generates new business and manages customer relationships for Mail Innovations' (MI) large accounts. He/She is responsible for meeting and exceeding established individual sales plans. This position maintains a strategic partnership with UPS's Small Package sales team to obtain sales leads and develop enterprise bundled account strategies. He/She cultivates key relationships internally and externally to achieve sales results and high levels of customer satisfaction. This position stays abreast of competitive and industry knowledge to deliver enterprising customer solutions.

In addition, the Strategic Account Manager develops a deep understanding of clients' mailing operations and leverages UPS solutions to enhance efficiency, reduce costs, and drive long-term growth. This role identifies areas of opportunity within existing accounts, executes business reviews with decision-makers, and collaborates cross-functionally to ensure seamless service delivery. He/She actively participates in strategic planning, prepares custom proposals, and leads solution presentations. The incumbent also ensures CRM data is accurately maintained and provides regular forecasting updates to sales leadership.

Responsibilities:

Generates new business opportunities within the Mail Innovations portfolio and expands MI presence within strategic accounts

Manages relationships with key decision-makers to strengthen long-term customer engagement and satisfaction

Develops and executes sales strategies to achieve and exceed established performance targets

Partners with UPS Small Package sales teams to coordinate bundled solutions and identify cross-selling opportunities

Cultivates strong internal and external relationships to support portfolio growth and customer loyalty

Leverages industry and competitive knowledge to position MI services and deliver value-added solutions

Maintains visibility into account activity to support revenue planning and business development efforts

Preferred Qualifications:

Bachelor's Degree (or internationally comparable degree) in Business, Marketing, Logistics, or a related field - Preferred

Minimum 3 years of experience in strategic sales, logistics, or account management - Required

Strong understanding of direct mail logistics, USPS regulations, or e-commerce fulfillment preferred - Preferred

Proven track record of building and expanding enterprise-level client relationships - Required

Excellent communication, presentation, and negotiation skills - Required

Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce) - Required

Ability to travel and work flexible hours as needed - Required

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Employer will not sponsor a visa for this or future positions

Must be currently located in the same geographic area as the position or willing to relocate at your own expense

Internal Applicants: This role is an 06B

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $90,360.00/year to $135,600.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

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