Banking Customer Service Representative

TEKsystems • Tampa, FL • 4h ago

THIS IS A 100% IN OFFICE ONSITE ROLE

Overview:

The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).

Responsibilities:

Operate in a Call Center environment as a customer success advocate

Receive inbound calls and make outbound calls to consumers

Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers

Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests.

Effectively manage a pipeline of up to 75 loans

Performing routine data entry and validation tasks

Monitoring work queues and intervening as needed

Interacting with multiple departments to expedite processing and/or issue resolution

Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.

Must request assistance for escalated and/or more complex issues to department tenure associates or supervisors.

Meet outlined production and quality standards.

Follow established Policy and Procedures

Performing other related duties as required and assigned

Demonstrating behaviors which are aligned with the organization's desired culture and values

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tampa,FL.

Application Deadline

This position is anticipated to close on Nov 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Risk and Compliance Advisor Lead - Bank Payments

USAA • Tampa, FL • 5h ago

Finance, Accounting & Banking

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a...

5h ago

Go to Apply

Audit Manager, Vice President - Commercial Investment Banking

JPMorgan Chase • Tampa, FL • 5h ago

Finance, Accounting & Banking

We are on the lookout for a talented Vice President to join our Commercial Investment Banking Audit team. This is your opportunity to play a crucial role in enhancing our organization's governance and operational excelle...

5h ago

Go to Apply

Credit Portfolio Manager I

TD Bank • Tampa, FL • 1d ago

Finance, Accounting & Banking

Work Location: Tampa, Florida, United States of America Hours: 40 Pay Details: $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and...

1d ago

Go to Apply

Program Manager, Enrollment Accounting

Molina Healthcare • Saint Petersburg, FL • 1d ago

Finance, Accounting & Banking

JOB DESCRIPTION Job Summary Responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion....

1d ago

Go to Apply

Program Manager, Enrollment Accounting

Molina Healthcare • Tampa, FL • 1d ago

Finance, Accounting & Banking

1d ago

Go to Apply

Oracle Cloud Finance Consultant - Senior Manager

PwC • Tampa, FL • 1d ago

Finance, Accounting & Banking

Specialty/Competency: Oracle Industry/Sector: CM X-Sector Time Type: Full time Travel Requirements: Up to 80% A career in our Finance team, within our Oracle consulting practice, will provide you with the opportunity to...

1d ago

Go to Apply

Tax Manager, State Income and Franchise - Multistate

Deloitte • Tampa, FL • 2d ago

Finance, Accounting & Banking

Are you a strategic and creative Multistate Tax professional who likes solving complex state tax issues? Are you ready to make a greater impact on organizations by combining tax consulting solutions and innovative techno...

2d ago

Go to Apply

Tax Senior - State Income & Franchise, Multistate

Deloitte • Tampa, FL • 2d ago

Finance, Accounting & Banking

Are you a strategic and creative Multistate Tax professional who loves solving complex state and local tax issues? Are you intrigued by the tax considerations specific to investment management, private equity, real estat...

2d ago

Go to Apply

Tax Senior, State Income and Franchise - Multistate

Deloitte • Tampa, FL • 2d ago

Finance, Accounting & Banking

2d ago

Go to Apply

Tax Manager, State Income and Franchise - Multistate

Deloitte • Tampa, FL • 2d ago

Finance, Accounting & Banking

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.