Director of Quality and Continuous Improvement

Gorbel Inc. • Victor, NY • 1d ago

Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission. We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York. Work Shift:Job Description:As the Director of Quality and Continuous Improvement, you will be responsible for defining and implementing Gorbel's Quality and Continuous Improvement programs across the organization. This position will require assessing the current processes and developing the plan to institutionalize a quality and continuous improvement culture across the organization. This will require strong change management and facilitation skills to engage all levels of the organization to develop the necessary cultural shift to dramatically improve the business. This role will be responsible for creating the necessary supporting organization including a Quality Engineer, Supplier Quality Engineer, as well directly managing the continuous improvement and documentation control teams. Key participating member of Gorbel's leadership team.Specific Duties:Quality ManagementDefine, develop and implement the quality management strategy and structure across the organization including defining quality policies, quality manual, and procedures while ensuring compliance to quality system requirements.Manage annual reviews and revisions of quality system procedures and work instructions.Serve as the primary quality control resource for problem identification, resolution, loss reporting, and continuous improvement. Lead and participate in internal quality audits.Manage internal and external quality metrics, root cause analysis, and CAPA usage to drive improved quality. Develop the corporate review process of quality events to ensure quality and effective CAPA implementation.Manage the documentation control processes including creation, approval, documentation management, internal audits, and overall system management.Initiate supplier development and perform on-site supplier assessments. Participate in managing supplier relationships, including supplier qualification and supplier performance evaluation.Collaborate with the supply chain to establish and maintain an approved vendor list (both individual suppliers and CM's)Develop a supplier quality management system including a vendor rating system utilizing a vendor CAPA process. Implement essential practices such as PFMEA, PPAP, DFMEA, Audits, etc. where required.Provide guidance and direction for internal quality inspection processes, defining tasks and scope of work. Develop statistical process control methodology on incoming and in-process metrics.Establish and implement key quality metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable leaders to a make sound product quality decisions. Collaborate with process owners and all other employees to further understanding and involvement of staff in metrics and related continuous improvement processes.Promptly address customer issues based on priority and risk assessment. Work with customer facing teams and internal execution teams to address and resolve issues.Analyze and prioritize warranty data driven improvements to reduce post-installation costs and overall system perf

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