Order Management Analyst

VTech Electronics • Arlington, IL • 11h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13067029

POSITION SUMMARY

The Order Management Analyst is responsible for all order processing for specific assigned accounts in a timely accurate fashion. They will oversee the successful execution of monthly and annual sales plans and for achieving customer service metrics including fill rate and on time delivery. In addition the Order Management Analyst is responsible for identifying opportunities to better support customer requirements and for eliminating road blocks to achieving the sales plan. This person will be jointly accountable with a forecast analyst for the end-to-end operational execution for their assigned accounts.

ESSENTIAL DUTIES & RESPONSIBILITIES

Gain a comprehensive understanding of assigned customer accounts,

including sales objectives, order processes, promotional timeline, mod set timelines, and sales program compliance requirements.

Accurately and timely process EDI and manual orders by validating

pricing, inventory availability, and forecast alignment. Release orders to the warehouse promptly and follow up to ensure timely shipment.

Maintain proactive daily communication with warehouse teams to

troubleshoot and resolve ongoing issues related to orders, shipments, and inventory discrepancies, ensuring smooth and timely fulfillment operations.

Identify all promotional and special orders in advance, ensuring

proper item setup is complete to support on-time delivery.

Collaborate with the customer replenishment team to confirm purchase

order (PO) receipt within the appropriate lead times for both domestic and international orders.

Maintain accurate requested delivery dates and review any changes to

order dates. Investigate all order cancellations to determine root causes, whether due to customer requests or supply limitations.

Investigate and respond to customer chargebacks, disputes, and

claims, ensuring timely resolution and proper documentation to mitigate financial impact.

Provide ad hoc analytical support and participate in weekly and

monthly business reviews by presenting relevant insights and analysis.

Collaborate through communication and teamwork with co-workers,

management, clients and others in a courteous, and professional manner.

Exercise sound business judgment.

Work independently and collaboratively and manage time effectively

in order to meet changing deadlines and priorities.

Treat all employees, guests and customers and others affiliated with

our business with respect.

Conform and abide by all laws, regulations, policies, work

procedures, instructions and VTechs Rules of Engagement.

Conform with all safety rules and use all appropriate safety

equipment.

Other duties as needed or required.

POSITION SKILLS

Must demonstrate continual ability to collaborate and communicate

both orally and in writing to all levels of the organization

Must be detail oriented, possess superior organizational,

self-motivation, analytical skills, critical thinking skills and problem-solving skills.

Knowledgeable in CRM systems.

An understanding of big box retail sales transactions is a bonus.

Ability to think clearly and remain calm when faced with stressful

situations dealing with external customers and internal team members.

Experience with Oracle a plus.

Must be proficient in Microsoft Word, Excel and PowerPoint. Strong

Excel skills. Experience with Microsoft Office 365 preferred.

EXPERIENCE/EDUCATION

2 years of progressively responsible experience in the area of Sales

Support and Analytics

Bachelors degree in Business Management, Finance, Logistics/Supply

Chain or a related field; or any combination of experience and education that provides the necessary skills, knowledge and ability to perform essential functions of this role.

Masters degree is desirable

MANAGEMENT RESPONSIBILITY

This position has no management/supervisory responsibilities.

WORK ENVIRONMENT

Duties are primarily performed in an office environment, although hybrid work is allowed as appropriate. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, 40 hours per week, Monday through Friday. Core hours will be set between employee and manager and will be

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