At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
This individual will play an instrumental role in helping to strengthen our Medicare Telesales organization. Our Technology Implementation Manager will be responsible for coordinating and implementing all initiatives through end-to-end program oversight across DTC Sales operations technology.
The Operations Technology Project Manager is responsible for overseeing the strategic planning, execution, and delivery of technology-driven initiatives within the DTC Telesales environment. This role is pivotal in ensuring seamless integration of new processes and technologies to drive business efficiency and support organizational growth. The ideal candidate will possess strong leadership skills, a solid understanding of operations technology, and an ability to collaborate with cross-functional teams to achieve project goals and key performance expectations.
What you will do
Present and consult with mid and senior management on business trends to develop new and enhanced processes.
Track all business activities pertaining to operations technology for further optimization, analyze progress of initiatives to implementation, coordinate routine review of business processes and suggest new strategies based on risk and opportunities.
Ensure all processes pertaining to operation technology are appropriately documented and up to date for reference across Telesales. Maintains appropriate documentation of all initiatives.
Responsible for managing multiple projects including the development, implementation, and closure for assigned projects.
Coordinate with enterprise technology teams as needed in support of other platforms that the DTC sales teams leverage.
Coordinates cross functionally to ensure key stakeholders are progressing through initiatives, escalates risks, identifies solutions to challenges for a successful implementation.
Cascades all related meetings across functions, prepares project status reports, presentations and meeting minutes, where applicable. Set and maintains expectations with key stakeholders with respect to ownership, progress, etc.
Demonstrate clear understanding or legal and privacy requirements for Medicare Telesales business.
Support all development relating to tracking within DTC operations control model.
Required Qualifications
4+ years of experience leading technology-based projects
2+ years of call center operations experience
Adept at execution and delivery (planning, delivering, and supporting)
Adept at problem solving, attention to detail and decision-making skills
Adept at collaboration and teamwork
Strong written and verbal skills. Ability to present information to small and, at times, large audiences.
Ability to simultaneously manage multiple partners, tasks and deadlines.
Ability to multi-task, complete tasks without direct supervision, and function in a dynamic, fast-paced environment.
Experience establishing and maintaining relationships with individuals at all levels of the organization
Demonstrated ability to adapt quickly to new technologies and changing business needs.
Proven track record of identifying process improvements and implementing solutions that enhance operational efficiency.
Preferred Qualifications
2+ years of Medicare experience
Familiarity with regulatory guidelines and compliance standards
Experience utilizing data analysis tools
Experience with Enterprise Telephony Systems
Experience with Enterprise CRM Systems
Education
Bachelor's degree or equivalent experience
Preferred Education - Specialized training in technology program management or other relevant professional qualifications
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 11/08/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
