Ochsner Medical Center - Shuttle Operations - Site Supervisor
Job Details
Job Location
Jefferson, LA
Position Type
Full Time
Salary Range
$20.00 Hourly
Job Category
Shuttle Driver
Description
Shuttle Operations | Site Supervisor
Onsight Healthcare has been contracted to support Ochsner Medical Center in New Orleans, Louisiana
Full-time Supervisor Role w/Benefits | $20 per hour | Monday - Friday | Weekends Off
Are you a people-oriented individual with a strong work ethic and compassionate personality? Onsight Healthcare is seeking an experienced, hands-on supervisor to join our team! Step into an exciting career where you'll oversee a shuttle operation that directly impacts the daily experience of patients, visitors, and hospital staff across one of Louisiana's most respected healthcare systems.
Why work for Onsight Healthcare?
Meaningful Impact- Be part of a supportive team that brings comfort and world-class customer service when most needed.
Professional Growth- Build leadership and operational experience in a fast-paced healthcare environment.
Positive Work Environment- Join a company that values teamwork, respect, and employee well-being.
Shift Details
Site Operating Hours
Monday - Friday
4:00am - 11:59pm
Supervisor will work a minimum of five 8-hour shifts Monday - Friday
This person will need to work a mix of morning and evening shifts to support and coach the team.
As the Supervisor, the person must be able to work outside these times depending on business needs.
Leadership Scope
Oversee the shuttle team, supporting frontline staff and reporting to the Site Manager
Monitor and support in shuttle operations to ensure safe, reliable, and customer-focused service
Serve as the first point of contact for operational issues, delays, or minor complaints
Report escalated issues to the Site Manager for resolution
Minimum Requirements
Over the age of 21 years old
A High School Diploma or equivalent is required
Eligible to work for any U.S. employer
Possesses a valid, in-state, active driver's license (No temporary licenses or permits accepted.)
2-3 years of supervisory or team lead experience in transportation, logistics, hospitality, or healthcare operations
1 year of experience with driving shuttle buses or large delivery vehicles
About You
You are a confident, people-first leader who thrives in a fast-paced environment. You know how to motivate a team and lead through support, empowering employees to take ownership of their work. You're operationally savvy, detail-oriented, and calm under pressure - the kind of leader who can balance safety, service, and efficiency with a smile.
You bring empathy, structure, and clear communication to your team every day, and you're ready to step in and assist whenever needed.
Are you ready to support one of Onsight Healthcare's key shuttle operations? Apply now to join our team!
Qualifications
Summary and all Qualifications
As ourSite Supervisor, you will support the Site Manager in ensuring seamless shuttle services across the Ochsner Medical Center campus. You will directly oversee the team of drivers, helping maintain safe, reliable, and customer-focused operations.
You'll work closely with the Site Manager and hospital administration to ensure every interaction reflects Onsight Healthcare's "people come first" philosophy. From safety and scheduling to team support and client relations, you'll help shape the guest experience and operational success of the site.
Location
Ochsner Medical Center - New Orleans, Louisiana
Shift Details
Site Operating Hours
Monday - Friday
4:00am - 11:59pm
Supervisor will work a minimum of five 8-hour shifts Monday - Friday
This person will need to work a mix of morning and evening shifts to support and coach the team.
As the Supervisor, the person must be able to work outside these times depending on business needs.
Position Requirements
Over the age of 21 years old
A High School Diploma or equivalent is required
Eligible to work for any U.S. employer
1-2 years of leadership experience supervising teams in transportation, logistics, or healthcare
1 year of experience with driving shuttle buses or large delivery vehicles
Have possessed a clean driving record for the past 5 years
Possesses a valid, in-state active driver's license (Permits and temporary licenses not accepted)
Ability to pass all onboarding screening processes
Work a flexible, full-time schedule that includes days, evenings, as needed
Adequately operate apps/technology on a tablet and learn new software used for daily tasks
Ability to build positive relationships with hospital staff, patients, guests, and team
Communicate clearly and effectively, motivating a diverse team
Prioritize multiple tasks in a fast-paced environment
Ability to work in a standing or sitting position for hours at a time in an outdoor environment
This role may require continuous sitting/driving throughout the entire shift and engagement in an outdoor environment that at times may include exposure to harsh elements
Physical involvement may include walking, standing, pushing, and pulling of various luggage/belongings, lifting up to 50 lbs, all while delivering outstanding customer service
Job Responsibilities
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee, you will be held to the highest professional standards.
Supervise the shuttle team, supporting frontline staff and ensuring safe, reliable, and customer-focused operations
Assist in monitoring shuttle operations across the hospital campus to maintain safe, efficient, and reliable service
Support hiring, retention, and development of team members under the guidance of the Site Manager
Lead daily coaching and support of the team to drive engagement and accountability
Support site-level leaders in developing team performance
Assist in creating and managing staff schedules to ensure coverage and operational excellence
Maintain professional relationships with hospital staff and administration
Track basic operational KPIs, including safety compliance and customer satisfaction
Partner with Site Manager to ensure shuttle readiness, preventive maintenance, and operational safety
Report and document incidents, accidents, or claims to the Site Manager
Conduct occasional safety audits and ride-alongs to ensure compliance with protocols
Serve as the first point of contact for operational issues, delays, or minor complaints, escalating as needed
Collaborate with hospital administration, facilities, and security teams on daily operations
Maintain accurate records for incidents, vehicle maintenance, and staff training
Approve minor shift swaps or temporary assignments under Site Manager guidance
Monitor shuttle vehicles for cleanliness and readiness, including inventory of keys, fuel, and safety equipment
Coach team members on guest interactions and service standards
Remain visible on-site to maintain team accountability and operational flow
Other duties as assigned
Facility Requirements
Additional facility requirements may apply
Compensation
$20.00 per hour
DailyPay App available (fees may apply)
Advancement Opportunities
Annual Performance-Based Pay Raises
Benefits
All insurance options listed are available to Full-Time employees.
Options are available after 90 days of employment.
Uniforms provided
Accrued Paid Time Off (PTO)
Medical, Dental, and Vision Insurance
Short and Long-term Disability Insurance
Life and Accidental Insurance
About Us
Onsight Healthcare provides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our clients' healthcare facilities.
Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.
