Virtual Banking Manager - Plano, TX

JPMorgan Chase • Plano, TX • 5h ago

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and digital solutions. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As a Virtual Banking Manager, within the Virtual Bank Team, you will manage a team of Virtual Bankers, ensuring they meet and exceed customer expectations and create a customer-obsessed culture. You will direct aspects of virtual bank operations, grow deposits and relationships and coach bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future. You will collaborate with our branch partners along with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.

Job Responsibilities

Manages and coach virtual bank employees to engage customers and deepen relationships with clients

Coaches bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want

Actively identifies coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings

Promotes a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes

Creates specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers

Improves revenues and expenses and grow the business, while exceeding customer expectations

Creates an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture

Addresses client issues promptly and effectively

Builds partnerships with One Chase partners to build brand and relationships

Required Qualifications, Capabilities, and Skills

3+ years of experience leading a team

Must be willing to work in an environment that requires 100% phone-based customer interaction

Ability to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging culture

Delivers exceptional customer experience by acting with a customer first attitude

Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships

Exudes confidence with bankers when sharing product knowledge and solutions

Preferred Qualifications, Capabilities, and Skills

College degree or military equivalent

Management experience strongly preferred; Retail Banking highly preferred

Strong desire and ability to influence, educate, and connect the team, partners, and customers to technology

Ability to adapt quickly to a changing environment and be a strong decision maker

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Similar Jobs

Finance & Business Management - Vice President

JPMorgan Chase • Plano, TX • 1h ago

Finance, Accounting & Banking

Our Financial and Business Management role offers the opportunity to drive strategic initiatives and financial planning for organizational growth. Join us to leverage analytical skills and business acumen in a dynamic en...

1h ago

Go to Apply

Real Estate Corporate Banking Analyst

Regions Bank • Dallas, TX • 5h ago

Finance, Accounting & Banking

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place...

5h ago

Go to Apply

Alternative Investments CFO Team - Vice President

JPMorgan Chase • Plano, TX • 12h ago

Finance, Accounting & Banking

Support the exciting Chief Investment Officers, getting insight into their achievements and challenges, and guiding their strategic success. As the Vice President within the Alternative Investments Chief Financial Office...

12h ago

Go to Apply

Program Manager, Enrollment Accounting

Molina Healthcare • Dallas, TX • 19h ago

Finance, Accounting & Banking

JOB DESCRIPTION Job Summary Responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion....

19h ago

Go to Apply

Oracle Cloud Finance Consultant - Senior Manager

PwC • Dallas, TX • 20h ago

Finance, Accounting & Banking

Specialty/Competency: Oracle Industry/Sector: CM X-Sector Time Type: Full time Travel Requirements: Up to 80% A career in our Finance team, within our Oracle consulting practice, will provide you with the opportunity to...

20h ago

Go to Apply

Financial Analyst III - AMZ26268.1

Amazon • Dallas, TX • 20h ago

Finance, Accounting & Banking

Description Employer: Amazon.com Services LLC Position: Financial Analyst III Location: Dallas, TX Multiple Positions Available: Gather and analyze qualitative and quantitative economic, financial and other data to suppo...

20h ago

Go to Apply

Payroll Specialist

Robert Half • Irving, TX • 20h ago

Finance, Accounting & Banking

Description Payroll Specialist - Restaurant experience (HYBRID) Join our dynamic team in Irving, TX, as a Payroll Specialist, mastering high-volume, multi-state payroll for our bustling restaurant group! Leverage your ex...

20h ago

Go to Apply

Accounts Receivable Specialist - Cash Application

Robert Half • Dallas, TX • 1d ago

Finance, Accounting & Banking

Description Accounts Receivable Specialist - Cash Application Join our dynamic team in Plano, TX 75093, where you'll thrive in a fast-paced, rewarding environment with amazing benefits and the flexibility to work from ho...

1d ago

Go to Apply

Accounts Receivable - Deductions Analyst

Robert Half • Dallas, TX • 1d ago

Finance, Accounting & Banking

Description Accounts Receivable - Deductions Analyst Ready to shine in a vibrant role in Plano, TX 75093? We're hiring a skilled Accounts Receivable - Deductions Analyst to join our top-notch team, offering incredible be...

1d ago

Go to Apply

Accountant Senior - Close and Consolidation

OneMain Financial • Irving, TX • 1d ago

Finance, Accounting & Banking

Job Description Accountant Senior- Corporate Accounting - Close and Consolidation This position will be responsible for preparing and reviewing of the monthly and quarterly financial statements, monitoring accounts for i...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.