Executive Housekeeper

Marriott • Portsmouth, NH • 1d ago

Additional Information

Job Number 25172226

Job Category Housekeeping & Laundry

Location AC Hotel Portsmouth Downtown/Waterfront, 299 Vaughan Street, Portsmouth, New Hampshire, United States, 03801VIEW ON MAP (https://www.google.com/maps?q=AC%20Hotel%20Portsmouth%20Downtown/Waterfront%2C%20299%20Vaughan%20Street%2C%20Portsmouth%2C%20New%20Hampshire%2C%20United%20States%2C%2003801)

Schedule Full Time

Located Remotely? N

Position Type Management

Expiration Date: 12/09/2025

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

AC Hotel Portsmouth, a Colwen Hotels Property, is seeking an engaging, friendly, and detail-oriented Executive Housekeeper to join our team. The primary responsibilities of this role will be to lead the housekeeping team and uphold company and brand standards for delivering the highest level of cleanliness to our guests. The ideal candidate is a hands-on individual who is ready to work, driven to improve guest satisfaction, and develop our team of associates. The Executive Housekeeper's will ensure excellence in hotel cleanliness and guest service.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.

Responsible for recruiting, interviewing, and hiring associates for the Housekeeping department.

Develop specific departmental goals and objectives to prioritize, organize, and get work done.

Drive ongoing associate engagement/recognition initiatives.

Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.

Manage the ordering and inventory for the Housekeeping department supplies and uniforms to ensure correct par levels.

Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met and work to continuously improve GSS scores.

Adhere to Colwen and brand cleanliness standards for both rooms and public spaces.

Provide support to the Hotel General Manager.

Tour and inspect property daily and monitor for cleanliness, safety and security, product quality, and exceptional service throughout.

Train and support all associates and ensure they perform in accordance with established Colwen Hotels and brand standards.

Conduct new hire orientation and onboarding of new associates.

Maintain key control and lost and found procedures and ensure staff is trained in both.

Plan work schedules and room assignments with minimum disruption to guests.

Perform technical and administrative duties including writing and reviewing reports, and monitoring department checkbooks.

Ensure compliance with Federal & State Labor laws.

Perform other duties as assigned.

2 years of previous Housekeeping or related experience, hotel preferred

Specific brand experience preferred

Strong Leader of people

Excellent written and verbal communication skills

Strong organization and multi-tasking abilities

Proficient in English language/Bilingual is a plus

Familiar with common computer software programs

Ability to learn new computer software programs and operate property management system

Willingness to work rotation work schedule including weekends and holidays

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan - Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts - Travel, Entertainment, & Retail

Training and Development Programs

Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

This company is an equal opportunity employer.

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