Implementation Manager

Applied Statistics & Management Inc. • Temecula, CA • 19h ago

Job Description

The main role of the implementation manager is to seamlessly transition high profile healthcare clients from their previous software systems to ours. You will work closely with internal and external resources to develop creative strategies that align a client's needs to our solutions. The implementation manager acts as the face of the company while engaging and introducing clients to our products. You will be responsible for all aspects of the client's project ensuring flawless execution of project tasks. This job requires critical thinking, excellent communication skills, and high-quality standards. You must be able to think quickly while juggling multiple projects in a dynamic ever-changing software environment. Applicants should be outgoing and passionate about achieving long-term client success. This is done by establishing and maintaining client partnerships established through hard work and trust. There will be opportunity for travel as restrictions allow.

Key Responsibilities

Develop and maintain client relationships across a wide array of healthcare industries

Coordinate and execute the transition of client source data from their previous systems to our cloud-based software

Transition and optimize previous client workflows utilizing our current software solutions

Host and lead dedicated client training sessions covering product use and suggested workflows

Manage and complete project tasks while collaborating with and directing internal and client-facing teams

Serve as the primary contact for all client related project needs

Ensure timely execution of all project tasks in order to meet established deadlines

Be a solutions expert in tackling unique data, workflow, and integration challenges while staying within the scope of the project

Develop and maintain detailed project plans with milestones, timelines, and due dates

Schedule and host project meetings daily while transcribing meeting minutes listing key action items, statuses, and meeting summary

Desired Skills & Experience

Required Skills

Excellent organizational and project management skills.

The ability to provide customized training sessions based on each client's unique requirements.

Strong verbal and written communication skills.

SaaS

Scope Development and Management

Solutions expert

The ability to manage multiple multi-phase projects while prioritizing internal project tasks

Contribute to peer and team development

Ability to translate highly technical concepts to a non-technical audience

Strong skills and experience with the Microsoft Office Suite and PDF templates

Critical and creative thinking in collaboration with other teams and departments

Strong technical background with basic understanding of system integrations and data management

Desirable Skills

Experience with software implementations

Understanding of relational databases

Healthcare experience

5 years comparable experience in project or implementation management

Experience with HL7 interfaces

Educational Requirements

BA/BS in information systems, information technology or related field is desirable but not required

PMP certification is desirable but not required

RHIA certification is desirable but not required

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