Description Operations Manager - St. Cloud, MN This role is focused on driving business development and leading a small team. Job Summary: This role is responsible for three key growth areas: growing and maintaining customers, managing the financial and operational aspects of the business, and team development. Your Role & Responsibilities: Branch Operations and Management Identifies opportunities and plans for resource allocation at the local level to improve workflow and processes based on regional or local shifts. Designs and deploys resources to drive regional performance and service to all customers within the market. Develops deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners. Communicates and coordinates the various aspects of branch operations required to ensure compliance (Worker's Compensation, Unemployment, Human Resources, Legal, etc.). Owns the financial management of branch operations (budgeting, forecasting, monthly P&L review, credit, and collections, etc.). Promotes brand awareness by creating and maintaining community relationships and Develops and maintains relationships and participates in activities with local organizations and community leaders to promote the brand in the external community. Develops and implements an effective recruiting plan to ensure the availability of qualified flexible/full-time associates to meet current and anticipated hiring needs. Analyzes and uses operational information and data to generate positive actions and results to drive improvement plans related to order fulfillment, recruiting, safety, and associate and client retention. May perform all service functions of the Branch as needed (i.e., screening, interviewing, order fulfillment, client engagement, safety observations, etc.). Customer Service/Account Management Responsible for bringing in new business for the market Owns the initial setup of new clients for recruiting and servicing purposes (position job descriptions, pay rates, shifts, reporting, etc., CRM setup and training staff on what the clients are requiring/expecting). Ensures client satisfaction by monitoring current activity, adjusting plans or services as needed, making regular in-person visits to ensure satisfaction and identify additional client needs, while seeking opportunities to grow the business. Leads resolution of difficult/escalated issues through effective negotiation tactics. Builds and maintains strategic partnerships with clients through extensive and detailed understanding of the client's business, strategic direction, processes, and policies. Supports site visits and completion of safety observations to manage the job site risk and safety. Oversees the customer experience within the Branch assessing customer and employee feedback, identifying opportunities for improvement, researching, and resolving complex problems to ensure customer service excellence. Team Development Assigns goals and drives accountability to develop a fully operational and qualified team. Coaches and counsels branch team members on behavioral and performance issues, documents and takes corrective action, as necessary (quarterly performance reviews, daily whiteboards, day-to-day activity coaching, etc.) and actively promotes colleague retention. Coaches and develops the teams on the changes within CRM to drive standardization and accountability. Identifies and plans for staffing needs and ensures sufficient resources are in place to maintain operational efficiencies. Guides the training and development of team members, reviewing and developing growth plans. Preferred Education & Experience: Bachelor's degree or 4+ years related experience with strong emphasis on management and HR, including experience with recruitment or customer service and leading teams Competencies (Skills & Knowledge You'll Bring): Experience managing between process disciplines and able to adjust when necessary. Proven ability to work in a structured environment despite competing disruptions and change. Ability to communicate professionally and effectively across all platforms. Effective at motivating team members to achieve performance targets. Able to prioritize and manage multiple tasks. Must have seasoned critical thinking and problem-solving skills. Ability to understand and apply basic business acumen, data, and financial concepts to make solid business decisions and use them to provide results-oriented solutions for branch needs. Communicates information and ideas clearly and articulately both in oral and written form. Uses appropriate language, style and methods depending on audience and the purpose of communication. Experience using various technology platforms to drive effective decisions. Who We Are: As the United States' largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth-oriented experiences that positively impact lives and businesses in innovative and meaningful ways. Employbridge Benefits Include: Comprehensive Medical, Dental & Vision benefits starting on the first of the month following hire date Prescription Drug Benefits 8 Paid Holidays per year Paid Time Off 401(k) Wellness Program Parental Leave A variety of career paths and encourage promotion from within. EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws. The anticipated annual base salary for this position is $60,000 to $70,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
