Customer Service Representative

American Outdoor Brands Corporation • Maryville, TN • 3d ago

Req. Number

SWI-7394

Job Description

Since 1852 Smith & Wesson has empowered Americans with the freedom, equality, and security promised by the Declaration of Independence and guaranteed by the Bill of Rights. It is this sense of safety and security that frees us to pursue our goals and dreams, define our future, and fulfill the promise of America.

BENEFITS

Health, Dental & Vision

Prescription Drug Coverage

Employee Assistance Program

Group Life Insurance

Disability Insurance

Investment 401K Plan & Profit Sharing

Discounted Employee Stock Purchase Plan

Paid Vacation, Holidays & Winter Shutdown

Tuition Assistance Program

Employee Product Discounts

Service Awards

Location:

Maryville, TN

Pay:

Wage for this position starts at $16.00

SCOPE - The Customer Service Representative is responsible for handling all order inquiries, both written and verbal, regarding existing or completed orders. This position is the focal point for customer contact as it relates to inquiries on handgun and handcuff parts, aftermarket products (i.e. apparel, gifts, accessories, repairs and services), and the placement of orders.

ESSENTIAL RESPONSIBLITIES

Receiving verbal phone-in orders from customers; determining Smith & Wesson discounts, customer classification and terms of sale.

Identify and advise manager of problem areas, i.e., parts shortages, shipping delays, service failures, highly dissatisfied customers, quality issues, etc.

Responding to all written and verbal communications from customers regarding emergency orders, status of existing orders, shortages, shipping errors, delivery dates, price quotes, obsolete merchandise, complaints, credits, order tracking and returns.

Notifying customer about availability problems, unreasonable delays and quantity errors.

Processing the replacement of handguns with authorization of department manager.

Communicating with customers to meet delivery and maintain desired quality standards.

Making sensitive determinations on part orders to be sent free of charge under warranty.

Responding to sensitive customer inquiries and complaints regarding handgun quality and service department delays.

Entering orders correctly resulting in proper shipments.

Giving customers the correct information so they are able to make informed decisions regarding purchases.

Maintaining Smith & Wesson's standard of excellence in customer service.

Following all Smith & Wesson policies, programs and procedures.

Responding to additional assignments from management as required.

Working effectively as part of a team.

Regular attendance (as defined in our policies) is required.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

EDUCATION AND EXPERIENCE

Minimum 1-3 years data entry and customer service experience required.

High School diploma/GED

COMPETENCIES AND SKILLS

Typing: 40WPM required; 50-60WPM preferred.

The possession of technical knowledge regarding parts and their use is preferred.

The possession of specialized knowledge about services and policies and the ability to apply this knowledge in serving customers is preferred.

Strong interpersonal skills.

The ability to perform with a minimum of supervision.

Proficiency in Microsoft Word, Excel and PowerPoint.

Must have working command of and be able to read, write and interpret the English language.

PHYSICAL DEMANDS

Long periods of sitting are required, as well as long periods of working on the computer.

May need to be able to lift up to 30lbs on occasion.

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT AND PERSONAL PROTECTIVE EQUIPMENT

Within any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.

The following Personal Protective Equipment is required:

Safety glasses with side shields and hearing protection required when on manufacturing floor

The use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.

Revised 04/10/2023

Similar Jobs

Customer Service Representative

Advance Financial • Knoxville, TN • 3d ago

Management & Administrative

Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. What You'll Do Welcome customers and work...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Sevierville, TN • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Account Development Manager, Fleet Solutions

Pilot Company • Knoxville, TN • 3d ago

Management & Administrative

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logi...

3d ago

Go to Apply

Admitting Clerk ER

Community Health Systems • Knoxville, TN • 4d ago

Management & Administrative

Job Summary The schedule for this position is as follows: 4:00pm-2:30am The Admitting Clerk facilitates the efficient admission and registration of patients, ensuring accuracy in documentation, insurance verification, an...

4d ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Farragut, TN • 4d ago

Management & Administrative

4d ago

Go to Apply

SR ADMINISTRATIVE ASST

Covenant Health Inc. • Knoxville, TN • 4d ago

Management & Administrative

Overview Senior Administrative Assistant, Administration Full Time, 80 Hours Per Pay Period , Day Shift Fort Sanders Regional Overview: Fort Sanders Regional Medical Center is an award-winning, certified, and accredited...

4d ago

Go to Apply

Supply Chain Field Organization Program Manager (3681)

Navarro Inc. • Oak Ridge, TN • 4d ago

Management & Administrative

Navarro Research and Engineering is recruiting a Supply Chain Field Organization Program Manager in Oak Ridge, TN Navarro Research & Engineering is an award-winning federal contractor dedicated to partnering with cli...

4d ago

Go to Apply

Sales and Service Technician

Bridgestone Americas • Knoxville, TN • 4d ago

Management & Administrative

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete A...

4d ago

Go to Apply

Sales Manager (Part Time) - 24H210

Carter's/OshKosh • Sevierville, TN • 4d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

4d ago

Go to Apply

Commercial Relationship Manager

Regions Bank • Knoxville, TN • 5d ago

Management & Administrative

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place...

5d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.