Administrative Assistant II
Corporate Administration
Federal Way,
Washington
Description
About the Position
Are you ready to embark on a thrilling adventure in the world of collections? Do youpossessthe superpowers of organization, multitasking, and impeccable attention to detail? If so, we are looking for YOU! This isa great opportunityfor someone who enjoys working in an office setting independently and within a fun and supportive team handlingday to day front and back endadministrative tasks in our Collections department. Success in this role comes to those with computer and data entry experience, excellent attendance, attention to detail and organizational skills, mustmaintainworking knowledge of our policies and proceduresregardingthe Bank Security and other regulations that apply to your position. Additionally,hasthe ability to prioritize but be flexible with the demands of the day. Join our diverse and inclusive team whereyou'llfeel valued and inspired tocontributeyour skills and experience.
About Us
Financial Pacific Leasing (A subsidiary of Columbia Bank) is a commercial equipment leasing company headquartered in Federal Way, WA. Established in 1975, we are a leader in the leasingindustryand we take pride in providing ourcustomersexcellent support and services through our very dynamic, skilled,hard-workingand fun group of associates.
The essential responsibilities in this role include, but are not limited to:
Payment Processing
Processes payments received by mail and entersthem into the company's payment system.
Usesinternal systems todetermineproper fund allocation based on company hierarchy.
Prints and mailspayment authorization receipts to customers.
Payment Tracking & Reconciliation
Tracks wire transfers and reconcilesthem to monthly recap reports.
Coordinates with collectors for proper payment allocation and updates records.
Sends spreadsheets to Accountingfor posting purposes.
Credit Bureau Reporting
Runs daily credit bureau reports for all portfolio accounts.
Records credit scores in the company system and saves bureau reports in shared files.
Document Preparation & Mailing
Prepares and mails monthly demand letters after running required reports and omitting bankrupt accounts.
Prepares addendums, extensions, purchase agreements, and forbearances for portfolio services.
Prepares outgoing overnight shipments and enters tracking information into the tracking system.
Distributes all incoming and returned mail for portfolio services.
Invoicing
Invoicesfees for addendums, forbearances, late charges, miscellaneous items, and equipment purchases.
Invoices ending buyouts on leases and conditional sales six months prior to term end.
Account & Balance Management
Calculates year-end balances upon collector request and provides lessee information.
Ensures all equipment sales are properly reported and marked as "asset sold" in the system.
Completes forbearance setup and creates new files.
Performs forbearance audit reviews and indexes documents in the document management system.
Document Management
Scans and indexes legal documents, bankruptcy correspondence, settlement requests, repossession packets, customer correspondence, and reports into the document management system.
Completes detailed payment historiesfor collectors using internal tools.
Backup Support Responsibilities
Processes intent letters for the Asset Management department.
Updates daily collector delinquency reports, including bankruptcy, legal, rollbacks, payments held, forecast reports, and call volume reports using data from multiple internal systems and spreadsheets.
Handles overnight shipping processing for portfolio services when needed.
Requirements:
Deliver the highest level of customer service to all lessees, vendors, brokers, and internal staff.
Maintain strict confidentiality of all companyand customer information.
Build and sustain positive, collaborative relationships with Financial Pacific Leasing managers and team members.
Provide assistanceand support to colleagues as needed, fostering a cooperative work environment.
Perform additionalduties asassigned by management.
Ensure full compliance with current policies, procedures, and authority levels within the Portfolio Services Department.
Demonstrate adherence to all regulatory and compliance requirements, including the Bank Secrecy Act and company policies.
Take initiative to complete all required and job-specific training, and proactively raise or address compliance issues for evaluation, investigation, and resolution.
Financial Pacific offers a thriving company culture and a great benefits package that includes:
Cost-effective healthcare plans for medical, dental and vision
401k retirement savings plan with employer match for qualifying associate contributions
Employee Assistance Program (EAP)
Group life and AD&D insurance
Life and Disability Insurance, Mental Health Resources
Identity Theft and Legal Support
Auto, homeand pet insurances
Paid time off for vacation, illness, volunteering, and holidays
Flexible Spending Account (FSA)
Recognition program
Monthly incentive perks
Compensation & Benefits:
We offer a competitive total rewards package including base salary and comprehensive benefits. The pay range for this role is $21.00 - $24.00 anhourand the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge,skills, andexperience, and education. The role may be eligible for performance-based incentivecompensationand those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibilitybeginsthe first day of the month following the date ofhirefor associates who are regularly scheduled to work at least thirty hours weekly.
